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Bitlocker Recovery Key - No Password ID?

Just updated to the latest version to benefit from the Bitlocker Recovery Key lookup, which is great..... but....There is no Bitlocker Password ID associated with the records. For machines that have multiple drives, encrypted USB disks or have had re...

doone128 by • Engaged Sweeper III
  • 3843 Views
  • 2 replies
  • 0 kudos

E-Mail IMAP Service is showing Incomming Mail Error

Hey there!The Lansweeper mail configuration is showing "Incomming Mail Error. Connection Error." All the cofigurations are correct (Username, SSL/TLLS etc)After cofiguring the mail account in Lansweeper it first works for a few minutes but then turns...

j_weiss by • Engaged Sweeper
  • 2936 Views
  • 1 replies
  • 0 kudos

HP Sure Sense Installer is generating RPC Unavailable

HelloWe just installed a new HP laptop and could not get it scanned by lansweeper.Every firewall-setting we went true and double checked.But when Symantec blocked suspected files in temp-directory related to HP Sure Sense, and stopped that program to...

Lennart by • Engaged Sweeper III
  • 4586 Views
  • 1 replies
  • 0 kudos

Is there a process to DOwngrade from v7.2 back to v7.1?

We received the link to upgrade to v7.2 and chose to do so. However there is a known bug in v7.2 that we were not made aware of until AFTER the install. Now we cannot edit the subject field in an existing ticket. We need to rollback immediately as...

jfisher by • Engaged Sweeper
  • 5209 Views
  • 3 replies
  • 0 kudos

Windows 10 OD latest version

On my Main Screen, in the middle my system is reporting that all of my Windows 10 installation are not on the latest version of the OS.it reports 1903 as of out date. as well as everything from 1703 to 1903. Why does it do this?

capeuser by • Engaged Sweeper
  • 6077 Views
  • 4 replies
  • 0 kudos

Resolved! Unable to get the Purchase date from lenovo PC

Hi, i'm having an issue with lenovo pc, lansweeper is able to get the Warranty date, but unable to get the purchase date not even for the newer ones, and i'm in the need of that info if possible.

Yvan by • Engaged Sweeper
  • 19262 Views
  • 8 replies
  • 1 kudos

Resolved! Launch PowerShell remote PSSession

Hi Folks,I am trying to launch the below command from the basic actions menu for an asset but the PowerShell window displays and then closes with no outputI have the command working from a normal PowerShell window on the Lansweeper server.The two com...

imccarthy by • Engaged Sweeper II
  • 11742 Views
  • 3 replies
  • 1 kudos