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local admin list not beed updated

Hi all,I'm entering on a Windows 7 computer asset and I see that local adminstrator group is not being updated. All assets scans automatically in a daily schedule. Even if I rescan this asset, continues showing incorrect local admin grupo info. What ...

iPhone bug again????

I have iPhones blocked from scanning, but if the scan doesn't see it as an iPhone, then it is not going to skip it. This was fixed once before. What happened? See attached image.I have to manually delete these because they are scanned as "Network dev...

Mikey_ by • Engaged Sweeper III
  • 6050 Views
  • 4 replies
  • 0 kudos

Find details of old asset with same name

My organization is switching out Windows 7 devices with Window 10. We are keeping same device names.After doing backups of users data.User still say they maybe missing printers or software.How can I look up the details of the old windows 7 computer ...

cctech by • Engaged Sweeper II
  • 3715 Views
  • 2 replies
  • 0 kudos

Lansweeper Remote Control

When using the Lansweeper Remote control shortcut, I get several error messages. It starts with "Access Denied", then I see "Cannot connect to the remote WMI", then "remote WMI is not accessible" and then "WMI cannot read remote registry". I can cl...

jking2305 by • Engaged Sweeper
  • 4421 Views
  • 2 replies
  • 0 kudos

Moving Lansweeper Database

Is it possible to move the Lansweeper v. 7.2.105.2 Database from Full version of MS SQL 2008 R2 to MS SQL 2017 Express? We are needing to get rid of the 2008 server it is currently on and I am looking at our options. Thanks!

ghough by • Engaged Sweeper
  • 2581 Views
  • 1 replies
  • 0 kudos

Report of last changes

Hi.I wonder what criterias must there be to display old resp. new value in the report for last changes on assets?Most of the rows in the report has no values at all for those columns in the report.

Svante by • Engaged Sweeper II
  • 5911 Views
  • 6 replies
  • 0 kudos

Replying to help desk tickets via email

Hi,When replying to an auto email from the help desk, it isn't adding the reply to the ticket notes. I've made sure I'm inserting the response above the text "### Everything above this line is added to your ticket ###". Is this defaulted to be worki...

vidwhal by • Engaged Sweeper II
  • 4275 Views
  • 1 replies
  • 0 kudos