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Resolved! Adding tab to user portal

I'd like to add a custom tab to the end user (help desk) portal. The tab/link would either be a hyperlink to take the user to another site (e.g. https://wiki.company.com or a link to a page on the Lansweeper portal where I can display an external lin...

nzuser1 by • Engaged Sweeper
  • 7557 Views
  • 2 replies
  • 0 kudos

Unauthorized administrators report wrong

Hello,our report for unauthorized administrators shows wrong and sometimes multiple entries for users in the local administrators group. I need that report to keep track of users who still have admin rights coming from our old system (local user acco...

taext by • Engaged Sweeper
  • 3368 Views
  • 1 replies
  • 0 kudos

Dashboard and Performance question

Is there a way to put the performance stats for servers on the dashboard? I found a way to sort of do it with the iframe but that is not a great method of doing it.Is there a way to export the performance chart into a report?

Linux servers that are recognized as Windows

Hello,I Have a few Linux servers that are recognized as Windows (see picture attached - the problem is not firewall).These computers have an AD account, but also do others, and they are scanned correctly.How can I "force" the asset to be scanned as L...

Irena2602 by • Engaged Sweeper II
  • 6438 Views
  • 2 replies
  • 1 kudos

Ignored subject filters (regular expressions)

I am attempting to ignore emails using the incoming mail filters under Config > Email Settings > Incoming Mail.When i use [] in the filter string it ignores all mail messages.Can you suggest a way to ignore mail containing those characters?

AM13337 by • Engaged Sweeper III
  • 4262 Views
  • 1 replies
  • 0 kudos

LSAgent devices

I asked this as a tangent in another thread but thought I may get more info on its own.We've installed LSAgent on most of our mobile devices, especially since they may not be on our network and we want to have them check with with the cloud relay. H...

jwood_mls by • Champion Sweeper
  • 5604 Views
  • 3 replies
  • 1 kudos

Resolved! Lansweeper Ticket API - Add Time Worked?

Does the Lansweeper ticket API have the ability to "Set time worked on" a ticket? I see how to AddNote, but I don't see how to add time to that note.Sometimes we do some bigger jobs and four techs will go onsite and work all day. In our previous tick...

Useful display

I am trying to make a report or some kind of display of up/down status on all of our assets. I would like the down to be in red, up to be in green and problem to be in yellow. I have searched the report site and knowledge base but can't find anythi...

pgreen by • Engaged Sweeper
  • 4042 Views
  • 1 replies
  • 0 kudos