Report: Growth in number of tickets?
Has anyone created a report that shows the growth or reduction in the amount of tickets over time? Is there a way to do this easily?Thank you!
Topics in this forum
Windows 10 version overview shows other Win versions
Hi,after upgrading to the latest release and migrating to ms-sql the widget "Windows 10 Version Overview" does not only show Windows 10 versions, but all other Windows versions as well. Deleting/re-assigning the widget does not solve the problem.Is t...
Resolved! Looking up certain templates
Hello,I am trying to see if there is a way to run a scan to look for templates such as a word template. I couldn't find a topic that did that. I know this involves looking at the registry. This might even be helpful to others looking at certain templ...
Resolved! Object reference not set to an instance of an object
While deploying a package we have about a dozen nodes that return the following error:Unexpected failure while connecting to Asset. Object reference not set to an instance of an object. We are on Version 6.0.100.29and all the nodes that we are pushin...
Incoming Email Parse
Can Lansweeper Helpdesk read incoming emails and put the data in the correct fields?For example: [User=johndoe] [Asset=1234] [Location=Office]This is handy as I often email tickets into the helpdesk when I'm off network and would like to tag the appr...
Resolved! Time worked required
Hi,There are any way to do time worked on a ticket as a required field when close the ticket? Thanks in advanceJosep
Deploy when available
I realize that available status is not immediate, but I was wondering if there is any way (now or upcoming) perhaps when I could do a deployment when something comes available, I would assume in conjunction with the LSagent.Here is my use case - Lapt...
Resolved! SPAM Banner on bottom of Lansweeper Page
Why am I getting all the annoying banners on bottom of lansweeper.. last one was a nag to convert me from unlimited license to the per/node license. https://www.lansweeper.com/get-set-for-2020/?utm_source=notification&utm_medium=banner&utm_campaign=g...
