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servername:portnumber to helpdesk.domain.com

WE are running Lansweeper on our network and I am working on the helpdesk portion of it. I have it setup currently so that we access it using servername:portnumber and would like to set it so that our users enter helpdesk.domainname.com to access th...

Issues with API since version 8?

Hello has anyone experienced issues creating tickets or modifying tickets using the API since upgrading to the latest version 8? (8.0.130.17)was working fine before we upgraded but no longer on the new version....

Ericstl by • Engaged Sweeper
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Rename Detection with LSAgent

As many companies, we are WFH 100% of the time so we are relying almost entirely on the LSAgent to scan systems. I have discovered that when I re-image a system, rename detection is not picking up the change instead creating a new asset. Is this a ...

brodiemac2 by • Champion Sweeper
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  • 0 replies
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Importing Tickets

We will be moving from Trackit to Lansweeper helpdesk. When we import the tickets from Trackit, will the fields that are not in Lansweeper be created? Some of the users that are in Trackit are no longer working here. How will Lansweeper handle these...

Change Management

We are currently using BMC Trackit for our helpdesk andare looking at switching to Lansweeper. In Trackit we have certain types of tickets that must be approved. One is Installi ng new software as well as updating existing software. When a ticket th...

Searching Specific File

Dear Forums,I am currently trying to search and find a specific file under a specific folder.I have created a search query under Scanning - Data Selection - File and Registry Scanning that should look under the Appdata folder. I am currently trying t...