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Notification ticket in pending after 1 week

Hi everyone, experts.I have a question for youI'm new to using Lansweeper's ticketing system.I was wondering if there is the possibility to notify after a week from the creation of a new ticket to the team / agent that there is an ticket open or in p...

Second email account for HelpDesk

Good day!Yesterday I added a second email address to our Lansweeper helpdesk. emails sent to the address are loaded into Lansweeper. However, no outbound emails are being send. After a bit, the system adds a ticket note. I have attached a screens...

JTempleton by • Engaged Sweeper III
  • 4483 Views
  • 1 replies
  • 0 kudos

Shared Ticket views between agents

Hi,Is it possible for all agents to have the same ticket views? It would be handy so every agent doesn't have to make there own view and one agent could create the view and then share it.

Jamesa-IQ by • Engaged Sweeper
  • 3877 Views
  • 1 replies
  • 0 kudos

Outgoing email

Currently testing the help desk. I have none of the outgoing email templates enabled, however, emails are being generated for ticket creation and state change at the very least. How do I stop outgoing emails to users?Note: "Add note history" boxes ar...

SalGBA by • Engaged Sweeper
  • 5978 Views
  • 3 replies
  • 0 kudos

Schedule/Calendar Ticket

Hello,I'm looking for a way to schedule a ticket in the future. For example, on January 1 I need to disable some accounts. So I want a create a ticket now that won't appear until January 1. Is there a way to do this in Lansweeper?

enush by • Engaged Sweeper II
  • 3822 Views
  • 1 replies
  • 0 kudos

Auto-close feature

I'm a bit unclear on how the auto-close feature works in HelpDesk. Does it wait for "any" action on the ticket, or is it waiting for a response from the submitting user, or for a response from the Agent?Thanks for the assistance!-Shawn

New inventory of computers

All,I am trying to figure out the best way to enter new inventory. I am getting in new machines and want to put them into Lansweeper. What I did was manually create a new asset in Lansweeper. I entered in the serial, MAC address, and SKU, set asse...

mwrobo09 by • Champion Sweeper
  • 4223 Views
  • 2 replies
  • 0 kudos

Installers

I don't have any previous versions and they've probably been missing for awhile. (Not sure when). I have a .bak file but i'm not quite sure how to pull that data I'd like.Any help/ideas?

cdsherman by • Engaged Sweeper
  • 5603 Views
  • 4 replies
  • 0 kudos