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Find answers to technical questions about Lansweeper.

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Forum Posts

Ping specific IP

hey everyone, I am wanting to ping a specific IP address that does not have an agent. I have set it as an IP Range and set a single IP. My question is where can I find the results of this specific scan that I setup?The scan looks like it is running, ...

gflure by Engaged Sweeper
  • 4 replies
  • 0 kudos

Resolved! What are variables for deployment package?

Hi There,What are the available variables for creating deployment packages?eg. {PackageShare}Thanks.(I just copied and pasted someone else's prior post as it was archived and I couldn't reply to it.)

Daily Call report

I want an SQl Qurries, as i have zero knowledge about sql. Actually, I want to create an email report which will send detailed daily call details with pending call details of all previous calls.Currently, I have configured one daily email report whic...

Block Emails

Hi Alli want to block from lanswipper side the sending to specific email address, how i can do so?

noamk by Engaged Sweeper
  • 1 replies
  • 0 kudos

Resolved! Error 1329 for certain users

Hello all,I've recently set up Lansweeper's helpdesk for my organization. Many users have tried it and it's working well for them. However, I've got at least 3 users, possibly more, that are getting the following error every time they attempt to log ...

ryanjd93 by Engaged Sweeper II
  • 4 replies
  • 1 kudos

What happens to tickets when users removed?

So I don't think we have many of our cleanup options turned on, but I could see where especially with AD users, it would be handy to have it clean up and remove the users when they are removed from AD.My question is - what happens to the tickets? If...

jwood_mls by Champion Sweeper
  • 4 replies
  • 0 kudos

Resolved! Remote Asset Scanning

Hello everyone, When using LSAgent to remotely scan an asset that is off the main network, is there a way to have the agent scan the network of that remote PC in order to pick up the other assets on that specific remote network? Thank you for any hel...

DrisanaRM by Engaged Sweeper
  • 1 replies
  • 1 kudos

State change when ticket is assigned

Having recently switched to using the Lansweeper helpdek everything seems to be working well but we haven't been able to resolve this one. New tickets are created with an open state, but once assigned the state doesn't automatically change to in prog...

JWpf by Engaged Sweeper
  • 1 replies
  • 0 kudos

Deploy LsAgent to Remote clients (SCCM)

Hello,Has anyone been able to deploy LSAgent silently using SCCM? I've tried a few ways but doesn't seem to like the command switches. It installs the agent, but doesn't have the Auth key assigned and can't see the windows client in the Web Console u...