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Dell warranty lookup error

Hi All,I have a N-1 install of LS, I only saw the update today. I am having issues with the Dell warranty lookup. I have confirmed the host has access to the internet and I have added my details to the proxy config in LS. Still I am seeing warranty s...

Russell by • Engaged Sweeper
  • 5930 Views
  • 3 replies
  • 2 kudos

Workstation: Antivirus Expired Report

I'm using the built in Workstation: Antivirus Expired Report but getting some invalid returned data. I've removed other AV solutions from the system under Software/Anti-Virus Software and left our AV solutions in there. PCs are being scanned and re...

CVannest by • Engaged Sweeper III
  • 7193 Views
  • 4 replies
  • 0 kudos

Toner Levels Missing

I have 5 printers on my network. LANSweeper has discovered all of them and categorized them as printers. However, it is only showing very limited information and not show any of the toner levels. While troubleshooting, I scanned one of the printer...

brodiemac2 by • Champion Sweeper
  • 5276 Views
  • 3 replies
  • 0 kudos

odd scanning result

Hiwe are finding a really strange behavior when scanning workgroup machines, when they are first ever scanned the scanning results comes out and the asset is filled correctly but if we re-scan the same asset (after 1 min or after 1 day or a week is t...

pbandera2 by • Engaged Sweeper
  • 3195 Views
  • 1 replies
  • 0 kudos

Remote IT Asset MGMT during the Covid-19 Crisis

Hi Everyone,In light of recent events with the COVID-19 virus, we want to do our part in relieving some of the pressure. This sudden shift puts an immense of pressure on IT departments that have to quickly adjust to a complete remote workforce.Our de...

Esben_D by • Lansweeper Employee
  • 22859 Views
  • 9 replies
  • 2 kudos

Windows assets showing as not running Antivirus

There is a report called "All workstations without antivirus software". It shows 17 assets and the funny thing is that all of them have antivirus installed. But all them, on their asset page, show an ERROR tab with some ACCESS_DENIED errors. I have a...

Lansweeper server down on 8.x

We have a multiscanning environment with 6 servers in total. Last week we upgraded all of them to v8.x. Since then, occassionaly, some of them are listed as Unavailable in the Scanning status list. After some seconds, they turn back to normal. Durin...