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Lansweeper scanning windows account

I want to create a service account for scanning desktops that is only used for that purpose. I'd prefer not to use an account that is domain administrator. Is there a way to limit the security permissions of the account? I'd like to have just the spe...

Scanning Network Switches

Hello everyone,I am unable to scan for network switches. I have tried with the Lansweeper Device Tester and the SNMP scans just fine however, when I scan for switches it doesn't find anything. I have also tried scanning by IP range and it doesn't fin...

SPedraza by • Engaged Sweeper
  • 15612 Views
  • 5 replies
  • 0 kudos

emailing subscriber

We noticed that when I set another agent in our IT department as a subscriber to a ticket that I am the primary agent that they do not get the initial ticket emailed when I create the ticket. However, if I add a new message to the ticket, they get th...

rallen by • Engaged Sweeper II
  • 4192 Views
  • 1 replies
  • 0 kudos

Direct Links to Different Ticket Types

Found this discussion back in 2018. I'd love to see this become a feature.https://www.lansweeper.com/forum/yaf_postsm56055_Open-new-ticket-with-preset-type.aspx#post56055I want users to be able to click on a link and start a new ticket with the ticke...

WilsonTech by • Engaged Sweeper II
  • 4337 Views
  • 1 replies
  • 0 kudos

Jan 2020 Patch Tuesday Report

It appears that with Microsoft's release of KB4532695 (and others), the report for the Jan2020 Patch Tuesday now shows systems as being out of date. On at least a couple of systems KB4528760 is removed when KB4532695 is installed (MS says that 695 s...

astockton by • Engaged Sweeper
  • 7645 Views
  • 5 replies
  • 2 kudos

email create new ticket when disabled

Hello, we have setup the incoming mail fonction, and disabled the creation of new ticket:When the ID in the subject is not recognized: X Reject E-mail Make new ticketBut if someone remove everything in the subject, it create a new ticket.How could ...

mverret by • Engaged Sweeper II
  • 3969 Views
  • 1 replies
  • 0 kudos

Helpdesk users interface

In the user web interface, I would like to remove the middle sections that split the users tickets by ticket type. It is redundant. Can it be disabled ?

hlynch by • Engaged Sweeper II
  • 4360 Views
  • 1 replies
  • 0 kudos