If I send someone a link to a report and the user opens the link, the user is prompted to login, but the link takes the user to the default page and is not redirected to the intended report. Please advise.
Started working with the helpdesk in 6.0.3 (Love it so far) but I am running into issues somewhere with the email setup.I have the email account setup in the settings (A tester gmail account). The email account status shows green check marks under bo...
I'm basically looking for the functionality of Ninite but with Lansweeper deployment. I can deploy packages fine but when I want to update an already existing package I cannot just simply update. I would have to create another deployment that unins...
I have the same issues as this one but with more complaints.http://www.lansweeper.com/Forum/yaf_postst12677_Upgrade-from-5-3-0-33-to-6-0-0-19.aspx#post45627 .I'm glad that I backed up my database before I upgrade because it was terrible to see my gro...
Is there a way to show the helpdesk page for users ( with the news page etc. ) to be shown for an admin as well for testing. Now i have to use a different user everytime to see if the changes are correctly shown.Thanks in advance.
Hi Lansweeper, you've done a really great job on the mechanics of the Help Desk system... I've found it really easy to get my head around the difference job categories etc and I am excited by the possibilities it could offer our organisation.One part...
Trying to run a test of importing tickets via CSV. I get a message saying the email is already assigned to a helpdesk user. I am guessing that the import is trying to create new users based on the UserEmail column and not use existing users? Any w...
