Is it possible to rearrange the order of the combobox values within a ticket custom field? Right now they only seem to display in the order they were added.
I'm trying to get fields populated on everything I can in Lansweeper. As such, I'm targeting right now some Cisco Surveillance Cameras. I've enabled snmp on them, and on certain models, it pulls the value in just fine, but on other models, it does n...
I looked through the existing reports and did not see one to search a specific file. There's 2 included for IExplorer and Firefox. I figured I'd cheat and just edit one of those, replacing firefox.exe with 0612.txt.Unfortunately that did not work as ...
When users reply to a helpdesk case, I would like to find a way to exclude extra lines (email signature, etc). I realize that there is a line saying "### Everything above this line is added to your ticket ###" but the email header and signature goes ...
Hi,I've done some searching before I opened this topic, to no avail.I've just starting using the software license compliance section of lansweeper, but I'm not sure what the best practice is for bundled software.For example: we take daily images of c...
We would like to reply an e-mail to users sending e-mails to the helpdesk with a link to the user helpdesk web-page. That way we can forse users to supply all the needed information in a new ticket. Is or will this option somewhere availible?
Good Morning!I am having an issue with Ticket Dispatching. I would like all tickets originating from a specific email address to be assigned a ticket type. No tickets are created when the dispatch rule is enabled. I did test that tickets are created ...
