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Exclude types from scans?

Currently just using the freeware version which is limited to 100 assets. We have less than 100 user/workstation combos so this works out perfect.... except they each have multiple monitors and I constantly am needing to go in and click endlessly to ...

dimforest by • Engaged Sweeper
  • 5346 Views
  • 2 replies
  • 0 kudos

How to Copy All Techs

Hello. There are only two techs using the Lansweeper Help Desk and I would like it set up so that any time a user or tech comments on a ticket, it should be copied to both of us. For instance, if my coworker closes a ticket, I want to get copied on...

HarkinsIT by • Champion Sweeper
  • 8375 Views
  • 2 replies
  • 1 kudos

Outgoing Email template

Hello - I know there yet isn't a way to really edit the outgoing email templates yet. Is there a way to change or remove the following message that's at the top of each message?"### Everything above this line is added to your ticket ###"For one it sh...

gdudley by • Engaged Sweeper III
  • 7539 Views
  • 2 replies
  • 0 kudos

Round Robin Auto Assignment

I'm attempting to setup round robin ticket assignment within Lansweeper, but it doesn't appear to be working. Am I missing something other than the drop down under General Settings > Auto Assign > Assign Tickets?

Text message based on urgent priority

All Agents get a text message when a user creates an urgent ticket in our current help desk system. This is because we're a small team and sometimes there's no one watching the system to assign incoming tickets. We need this to function in the Help...

Notifications Subject Changes

Hello - Does anyone have the issue of changing the subject in the ticket and the email notifications still show the original subject of the ticket?

gdudley by • Engaged Sweeper III
  • 5025 Views
  • 1 replies
  • 0 kudos

Help Desk Agent receives all the tickets from end-users

Hi,We'd like to enable all end-users to open ticket from the tickets webpage and let the only Agent enabled to receive all of these tickets and manage them.i did some tests but after creating a ticket with an end-user (no privileges at all), i cannot...

itsaleri by • Engaged Sweeper II
  • 8466 Views
  • 3 replies
  • 1 kudos

Scanning Extreme Networks switches

I used to be able to scan our extreme network switches and get pretty detailed information about what was connected to which port. We lost our old server and had to create a new one. Since then we are getting no information on our extreme network s...

pfenton by • Engaged Sweeper III
  • 4293 Views
  • 1 replies
  • 0 kudos