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Helpdesk user can't see the helpdesk tab

Hi,I'm having a small issue with one of my agents can't see the helpdesk tab, I tried to add it as a new tab, but that's not possible. He's the only agent that can't see it, all the other agents can.He has the same permissions and access as I do.//Ni...

Nickyguld by • Engaged Sweeper
  • 4908 Views
  • 1 replies
  • 0 kudos

Value for Computer Threads

During my scan I do not use IP scann but only computer scan.The present value for Computer Threads is 50, as maximum value suggested few years ago for version 5 of Lansweeper; my question is: with version 6, is possible to raise this value?Thanks

paprita by • Champion Sweeper
  • 6013 Views
  • 1 replies
  • 1 kudos

Add on not working on Firefox 52 32bit

Hello, A couple days ago, LS V6051 stopped working on Firefox 52 32bit. First I thought I had 64 bit installed so I uninstalled it completely and tried a blank 32 bit installation but same problem: whenever I try to run an action, LS asks for add on ...

JC by • Engaged Sweeper
  • 16678 Views
  • 6 replies
  • 0 kudos

Deployment failing for installation of software

Hello,I am still in the full trial version of Lansweeper and have come across a bit of an issue. While testing a Condition in the Deployment\Installer Packages, I am getting the error:Result: Deployment ended: The system cannot find the file specifie...

toast by • Engaged Sweeper
  • 6245 Views
  • 1 replies
  • 0 kudos

Resolved! External Access to Lansweeper Database

Started a Revit Model of a clients office. Took floor plans assigned room tags, built a schedule started populating the room schedule with items like current user, network jack, switch port, phone port, VLAN assignment, and I thought if there was a w...

abustraan by • Engaged Sweeper III
  • 9136 Views
  • 1 replies
  • 0 kudos

Blocked by Firewall

Hi, is there any way to make an exception to lansweeper, when I try to do a scanning to not get blocked by the firewall of Windows or the firewall of the Antivirus (my case Kaspersky).thanks.

Resolved! Unable to scan client machines

Hello,during an IP range scan, we discovered that almost all the user machines cannot be scanned.Servers and VMs all work without an issue, but maybe 95% of the user machines are displaying connection problems.All of the machines are showing this err...

tfc2017 by • Engaged Sweeper
  • 11619 Views
  • 5 replies
  • 0 kudos

Firefox Plugin Fails after update

I just updated my Firefox browser (32 bit) to version 52.0.1 and now the Lansweeper plugin doesn't work. I have tried all sorts of different approaches like Run as Administrator and such but no luck. Anyone else having problems?

malbanese1 by • Engaged Sweeper II
  • 7696 Views
  • 3 replies
  • 0 kudos