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Custom Asset Type

So here the Situation,In order to distinguish between Apple MAC Workstations and Apple MAC Servers we created a Custom Asset type of "Apple Mac Server" Unfortunately when we change the asset type of one of the Servers from straight old built in "Appl...

DTCLARK by • Engaged Sweeper III
  • 7857 Views
  • 6 replies
  • 0 kudos

External Dashboard

I would like to find a way to get Lansweeper dashboards into an independent Intranet page. The purpose of this is to have a permanent monitor setup in our office which displays dashboards from Lansweeper and PRTG. (We use PRTG for network bandwidth...

bharrell by • Engaged Sweeper
  • 5495 Views
  • 3 replies
  • 1 kudos

Skype Un-Install versions issue

I have setup a package to deploy Skype to users in the businessUnlike some software applications Skype does not allow you to install over an older version so this package removes any old versions first then installs the new version.Its contains 5 ste...

Deanyagiz by • Engaged Sweeper
  • 5216 Views
  • 1 replies
  • 0 kudos

Re-opened tickets

Is there a way to turn off automatically re-opening tickets when somebody replies to a ticket message? The tickets generate so many emails from every action being used, but then having to generate additional emails from closing again is annoying for ...

ctw by • Engaged Sweeper III
  • 7596 Views
  • 2 replies
  • 2 kudos

Resolved! Outgoing Email Templates

As we work to implement Lansweeper helpdesk in our environment one thing I have found that is incredibly irritating is that there is no option to send updates to just users. In theory if I updated the ticket as the agent, then I do not need an email ...

wxfisch by • Engaged Sweeper II
  • 17036 Views
  • 7 replies
  • 2 kudos

java install command

In windows I can issued the command and it works perfectly. jre-8u121-windows-i586 INSTALLCFG=c:\javaTest\config.propertiesIn lansweeper have created this command: {PackageShare}\Installers\Java\jre-8u121-windows-i586 INSTALLCFG={PackageShare}\Instal...

SuperStave by • Engaged Sweeper II
  • 7622 Views
  • 3 replies
  • 0 kudos

Resolved! Email assignment

Does anyone know of a way i can assign a ticket to an agent from email? i.e. i receive an email with a job for our developer agent to my exchange account, forward it to Lansweeper and it logs it to our developer agent.Is there a string i can put in t...