Is there anyway to manually or automatically set an amount of time a ticket would've taken? I've noticed one of the reports that are included in the lansweeper install called "Helpdesk: Time Worked per ticket" and I noticed that the timeworked column...
Hey there Lansweeper Community! We’re excited to tell you about a seamless integration that will help you increase efficiency and reduce risk by making it fast and easy to update your ServiceNow CMDB! Keeping your ServiceNow CMDB up to date and relia...
Hi, I'm adding some AIX servers to lansweeper, via SSH, which has been working fine. But, I see that it doesn't extract some information that I need, such as the installed software and the users on the system. When I test it, everything looks ok, th...
we have upgraded to newest version 12.3.2.5, added a new scan server and upgrade SQL from localDB to Express. But every time we try to edit any report and tries to pull up tables(up to 3 tables) the system hangs and lansweeper web-interface becomes u...
My GCP discovery action is picking up over 1,000 projects in GCP. 98% of the found projects are "default projects" created when users use App Script. The project names start with "sys-" and are not real projects. They should not be in the CMDB. T...
Hello, I have a question in regards to the default installation path for LsAgent.By default the LsAgent installs to the C:\Program Files (x86) folder path. I'm not sure if there is a 64-bit LsAgent available or not but beyond possible compatibility i...
Hi Community,My LsAgent has not been providing updated information for the past few days. I noticed that my device is attempting to auto-update but seems to be encountering an issue. The LsAgent log contains the following error: [5] INFO Checking ver...
Hi,I was trying to install HP support Assistant 9.Exe file using /install /silent /quiet /norestart but it is getting failed. Can any one help with the solution to install the same using lansweeper
