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Add assigned assets to user's helpdesk page

We have started assigning inventory to users in Lansweeper and would like to have user's review/verify the assignments using the held desk interface, something like My Assets - is this already available and I'm not seeing it?If it isn't there, is thi...

b8rtm8nn by • Engaged Sweeper III
  • 11890 Views
  • 4 replies
  • 4 kudos

Cisco Switch Port Mapping

Hello All - I installed lansweeper product yesterday to evaluate it and so far I love it! Could someone you tell me what I might need to do to allow switch port mapping for my cisco 2960 switch? I added it with snmp and it pulls successfully and I se...

gdudley by • Engaged Sweeper III
  • 24510 Views
  • 7 replies
  • 2 kudos

Report for number of apps installed on machines

I need a report that will list the number of apps installed on a machine. For example, if there are 10 Apps installed on machine x, then all I want to know is that there are 10 apps installed on machine x. I'm trying to target machines with the lea...

sunshine by • Engaged Sweeper
  • 5199 Views
  • 2 replies
  • 0 kudos

Cisco devices not showing assets

We have about 80 switches in our environment. About half of them are Cisco and the other half are a mix of HP, Dell and 3Com. All of the HP, Dell and 3Com switches properly show the asset that is connected to a given switchport under the devices summ...

Manufacturer Wrong

How does lansweeper determine the manufacturer of a device? We are seeing devices with Dell inc as the manufacturer that have Lenovo model, serial number, and MB. I'm suspecting a wrong driver on the devices, but not sure what device driver lanswee...

arupert by • Engaged Sweeper III
  • 4181 Views
  • 1 replies
  • 0 kudos

Unable to check Enable report mailing box.

I upgraded our installation to version 6.0.0.22 about 3 weeks ago. I went from an all in one scan server/web server to dedicated scan and web servers. Someone brought it to my attention that report emails were not coming through. When I look at the c...

Technut27 by • Champion Sweeper
  • 4212 Views
  • 1 replies
  • 0 kudos

Windows 10 computers show Sleep instead of Poweroff

I have noticed that all my Windows 10 computers report Sleep instead of power off even though I know the computer has been shutdown.How does Lansweeper determine power off or sleep when determining uptime..All older Windows (7 or XP) report power off...

tucksmom by • Engaged Sweeper
  • 7574 Views
  • 2 replies
  • 0 kudos