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Resolved! Custom reply mail at "reject e-mail" in the helpdesk

We would like to reply an e-mail to users sending e-mails to the helpdesk with a link to the user helpdesk web-page. That way we can forse users to supply all the needed information in a new ticket. Is or will this option somewhere availible?

Rolands by • Engaged Sweeper
  • 9150 Views
  • 2 replies
  • 0 kudos

Resolved! Ticket Dispatch

Good Morning!I am having an issue with Ticket Dispatching. I would like all tickets originating from a specific email address to be assigned a ticket type. No tickets are created when the dispatch rule is enabled. I did test that tickets are created ...

bradm by • Engaged Sweeper
  • 17038 Views
  • 3 replies
  • 0 kudos

Resolved! Premium License question

I have a Lansweeper Premium license. I need to work with two servers, one for Web site another for scanning service. Is my license valid for this?

cheche by • Champion Sweeper
  • 10291 Views
  • 5 replies
  • 1 kudos

Resolved! "Set Personal" Option

Hello. We are a pretty small company with only two IT support peeps. I'd like to have the "Set Personal" check box checked by default or better yet, remove this option all together from the new ticket creation page and have it on by default. Is th...

HarkinsIT by • Champion Sweeper
  • 9184 Views
  • 1 replies
  • 0 kudos

Resolved! Specific information on hard drives?

We have a variety of servers with a variety of different drives installed on them. While Lansweeper does give some information on the physical drives in a server, there were particular details I was hoping to find. Either the Model Number or Part Num...

Resolved! hiding "source" with tickets on web interface?

Hi, currently evaluating the new helpdesk functionality and it looks promising.For users using the web interface, is it possible to hide the "source" field shown on the web interface during new ticket initialization?Current testing shows that users h...

Resolved! User's Manual for Ver 6.0

Version 5.3 had a user's manual that could be downloaded and printed out, is one (or will one) be available for version 6.0? This would be most helpful.

pfrench1 by • Engaged Sweeper III
  • 10675 Views
  • 1 replies
  • 0 kudos