Is there any documentation on the Ticket API? My company is looking in to purchasing this product and we were interested in maybe using the API to create tickets.Thanks
When I launch Lansweeper I am greeted with a notification on the top right of the page with "You are currently an inactive helpdesk agent". How do I get rid of this notification? We are not currently using the helpdesk option.
What is the process for adding an Active Directory User Group as a Lansweeper user? Does Lansweeper have to SCAN Active Directory to obtain a all the user and user groups first? -Tony
I have created a new tab under dashboard for displaying RSS feeds. I have set it to Global. How to I get it to display on the Helpdesk System as a tab for all helpdesk users to see?Thanks
Hi,I'm creating a package that uninstalls previously installed software and install updated software. Company that supplies that software said we have to restart computer after previous software has been uninstalled then install updated software.I'v...
HiI am trying to setup a user to only have access to HR teamI created one ticket with type "new empoyee" and one with "IT support" but the user can see both.He is only in team HR and I have tried with role Agent 1st line, and Agent 2nd line, but he s...
Hello !I'm wondering what would be better:a) Install Lansweeper Website and service in the same serverb) Install Lansweeper Database and service in the same serverThanks to share your opinions
HelloWe are just getting the helpdesk module setup in our company and we are hoping to modify or create new "Reply Type" options in the E-mail templates.Currently the Agent Update and User Update options go to both agent and user. We want the agent u...
