How our current system works is that an end user will send a ticket to helpdesk@company.com and Lansweeper will automatically open a ticket. When an agent goes to close the ticket, for some reason that helpdesk account goes back and re-opens the tic...
I have several computers with the "Access Denied" error after scanning. I have already checked the WMI and RPC services and the firewall as well, and everything is fine. When I enter the admin credentials manually and rescan the assets, it works fine...
We recently upgraded from Lansweeper Pro to Lansweeper Enterprise, which, according to the Lansweeper article, provides full API access. As part of our efforts to integrate Lansweeper reports into Power BI for dashboarding, we attempted to pull data ...
Error 0x3D - The printer queue is fullError 0x3E - Space to store the file waiting to be printed is not available on the server I'm getting these errors on a couple dozen endpoint PCs when trying to install the cloud agent (IT Agent 4.1.2). These see...
I have a few Macs and Linux machines that I use LsAgent to scan. The scanning works great, but every time one of them comes up/down I get a notification in lansweeper cloud. Since many of these machines are laptops, I don't really care about their po...
We had a user that was the only Site Owner for Lansweeper. He's no longer with the organization so I'd like to remove him and add a different user as Site Owner. There is a KB on 'Adding owners to a Cloud Site', but I'm not seeing the On/Off toggl...
I currently have a client that installed Lansweeper On Prem, and wants to integrate it to JSM cloud. I see that we can use the app "Lansweeper Integration for Jira Service Management Assets" to import the data from LS into JSM. The documentation stat...
Hello Lansweeper Community, We need help creating an auditing report that identifies all Rocky Linux and Oracle Linux servers in our environment, along with their remaining or expired support lifecycle (End-of-Life status). Specifically, we want to e...
