Is there a way to prevent agents from changing tickets back to unassigned? Currently tickets are auto-assigned to improve SLA. However, agents can move ticket back to unassigned. The ticket then sits unassigned.
If you go to Software and sql information you will find the SQL instance, Service name and Database information. However the Database information will disappear from Time to Time but if you click rescan it returns. Upon Further investigation the Data...
Is it possible to change default worked time , actualy is 1h. Set Worked time
Hi All!Just like the subject suggests, I've configured SSO with our Cloud DUO on the LANSweeper side and configured the application on the DUO side.Everything seems to be correct as the connection is good, and the auth in DUO is successful. I've conf...
Is there a way an administrator can reset a user's password for Lansweeper Cloud in the event that the "forgot password" link does not work?
Add this simple command :cmd.exe /K C:\WINDOWS\system32\WindowsPowerShell\v1.0\powershell.exe Get-LapsADPassword {smartname} -AsPlainText
Hello, a bit new to LS and I was wondering if there is a way that I can do a bulk search or create a report using a CSV that I have downloaded from a separate console and stored on my Desktop? Is this possible? If not, is there another solution that ...
Windows Rename Detection is not working properly in my environment. It seems to be detecting the presence of a rename computer, but instead of merging the entries and leaving a comment about the rename, it deletes the old asset and all of its history...
