Find answers to technical questions about Lansweeper.
Last week the helpdesk in LS stopped working. At first, I thought that it was because we used IMAP to collect and SMPT to send. And now when O365 has disabled basic authentication for those protocols we needed to change to Microsoft Graph. I followed...
HelloWe do not want to keep tickets older than 2 years. How can we auto delete these? Or is it only a manual method?
Hi there, We have released a new Lansweeper version containing fixes for the below reported issues. 11.1.3.0, LsPush 8.4.100.1, LsAgent Windows 10.4.2.0, SQL 905 (21 Nov 2023) Fixed: LAN-15881 The HTTP/1 proxy failed to function in specific situa...
Hi!I'm quite new to the forum so i hope this thread is in the right location:My problem is as follows:We use Lansweeper Helpdesk/Ticketing Service for several months now. But there are some issues, that some incoming ticket mails are not automaticall...
Hi everyone,my department recently moved from a self-made ticketing system to the LS helpdesk ticketing system. While checking out the features of the new ticketing system, the wish to import tickets from the old ticketing system arose. We tested the...
I upgraded our LS to 11.1.0.11 last night and this morning emails to helpdesk are not getting logged and no emails are sent to agents. If a user goes to the portal and submits a ticket from the portal, the ticket is created in LS and agents receive ...
At my prior employer, I was able to mark agents on Vacation when they were out on holiday, but now with my new employer I cannot find this feature. We have one agent who is out of the country for a few weeks and tickets keep getting assigned to him. ...
When I start "Validate ans Save" button, I received the following message :Error{"errors":[{"message":"You must be logged in."}]} but I cannot determine source
