Assset (PC or Switch) does not refresh connected LAN port

[Tobias88]

We have a problem, where the connected port on the switch is not updating the asset name but both are scanned successfully

Let me explain the scenario:
- PC_1 is connected to Switch_1 Port C9
- PC_1 is disconnected from Switch_1 Port C9 and reconnected to Switch_1 Port A9
- Switch_1 sees Port C9 down (red circle) and Port A9 up (green circle)
- Assetname from PC_1 is not moved from Port C9 to A9

We are using Lansweeper Version 11.4.0.4

[FrankSc · Accepted solution]

Dear,
On the page of a switch, there is an option called "remove disconnected devices". If you click on that and then rescan the switch, the information should be updated.

[Tobias88]

Thank you, this worked great!
Is it possible to do that on every scan automatically?

[ErikT · Accepted solution]

@Tobias88 
Unfortunately, this cannot be activated to run automatically after each scan

[FrankSc · Accepted solution]

Dear,
On the page of a switch, there is an option called "remove disconnected devices". If you click on that and then rescan the switch, the information should be updated.