I have 1500+ devices in "undefined" and no clue how to find the page where i can manage the "IP locations" or define any of them. I've searched the KB and forums and there appears to be nothing to assist a first time user. i am on the web GUI version...
New User, New Install. IP Range Location - configured with 14 Ranges with Building Names.(Configure - Asset Groups - Add IP Range Location)Very few of the Assets with IP Addresses - Is the IP Location Defined - Most are Undefined.I looked in the for...
Hello, I'm trying to install the Lansweeper Firefox Extension . The Setup Guide states at Point 4 Click the cogwheel icon and select Install Add-on From File... On my Firefox 123.0.1 there is no "Install Add-on From File" it is missing. How can I ins...
We have moved to a new domain, new servers, new database. I would like to export from our current setup the Help desk tickets and KB articles mainly for archive purposes. I made a backup of the SQL database but we are not using SQL server in the new...
I know I have once found the place to add an IP Location but for some reason I can't locate it any more. I have looked at Lan Sweeper from one side of the menu and even tried to search the Forums (for a change) but can't seem to locate it.anybody hav...
Hello everyone, we have a customer who uses the Lansweeper Help Desk and IT Service Desk add-on module in his company. According to the customer, there is no way to connect this system with our Jira Service Management. The customer also strictly refu...
Our Pure Storage array doesn't respond to SNMP polling and has multiple interfaces. what is the best way to handle this? i would ideally like to import it as one asset with multiple interfaces, multiple mac addresses, the spreadsheet doesn't seem to...
Hello I have added a vcenter asset and setup scanning. Therefore the ESX hosts managed by this vcenter have been discovered successfully. But , among the 3 hosts, 2 become inactive after a certain time. If I mark them active manually, they become vis...
