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Find answers to technical questions about Lansweeper.

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What was wrong with the 500 asset license?

Dear LS, thank you for your messages about the changes and choices you made as a company.And thank you for an excellent product i enjoyed using, but there is no way these new conditions are acceptable.I will start, again, using alternatives that scal...

MarkDH by • Engaged Sweeper
  • 1536 Views
  • 1 replies
  • 1 kudos

Resolved! Email Reminders for Ticket Types

Does anyone know of a way to send out "ticket update" reminders?  For example, a ticket in a status of "on hold" is it possible to send an alert to the agent that owns it if it isn't updated within say 24 hours?

ghhelpdesk by • Engaged Sweeper
  • 2763 Views
  • 3 replies
  • 0 kudos

Tracking Warranty Replacements Records

Hi, Is there any effective way track warranty replacements records. I need to keep records of the date of warranty, replaced items, and their prices. I've been utilizing the custom field feature, but it's proving to be ineffective and unclear. Any re...

Exclude VPN discovered assets

Hi, We're just starting with setting up our Lansweeper scanning server and are still working in a test group. Although we are currently only scanning +- 60 devices with the LsAgent, i already have some unwanted results. When the  user works from home...

Windows 10 scanning issues

Windows 10 machines are not being scanned.  We are getting access denied errors, however the windows 7 machine are being scanned with the same credentials.

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