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Helpdesk - Ticket Filters - Search

Hi,When I want to find a ticket that contains one or more words, it only returns the tickets of the current year (or the last modifications of ticket. He does not look in previous years !Is there a way that in the 'Search' section he can search in al...

StevenB by Engaged Sweeper
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Resolved! History tab sluggish

We have noticed that when you choose a end users device and then clicking on the history tab it can take 3-5 minutes to open. I noticed that the cpu usage on the server is high 80-95 percent during this time causing this issue. Once the CPU drops dow...

mike1013 by Engaged Sweeper II
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Resolved! error updating ip locations

I'm getting this error when updating or deleting any IP / Range location. Any ideas how I can correct this? Subquery returned more than 1 value. This is not permitted when the subquery follows =, !=, <, <= , >, >= or when the subquery is used as an e...

Lansweeper error.png

Resolved! Thinking of using Lansweeper cloud

I am thinking about switching from the lansweeper local web UI to the lansweeper cloud, but I am just curious about how the lansweeper cloud connects to a server to sync all of the data. I don't have to create a DMZ or punch a hole through our firewa...