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Ticket group

Hello,I need help with group ticket content. Can we do categories in helpdesk depending on the login users ?.

deskq by Engaged Sweeper
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SLA breach report for specific month

I have not been able to find a suitable report on the forums.I found this, but it does not identify as either breached or not.Select Top 1000000 htblticket.ticketid As ID, htblticket.subject As Subject, htblticket.date As [Creation Date], htbluser...

Tholmes by Engaged Sweeper III
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Custom action on mutiple assets

Hello all, I've tried searching for a solution for this but am coming up blank. I have a custom action setup that I need to be able to run against multiple assets at one time. Is there a way to add a new action to the left side navigation bar on th...

RPC EPMAP Issues

I am having an issue with 2 machines not talking back to Lansweeper. When I scan the device with the devicetester the the below is the only issue I see. The 135 (EPMAP) Port is open but just not sure what the below is.(NON WORKING COMPUTER SCAN)Sc...

Larry_Rhea by Engaged Sweeper II
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Wishlist is dead, no responses from LS staff.

As a new LS user I must say I'm very disappointed to see all of the threads here that are years old with customers asking for any updates on items from staff with zero response.LS really needs a community manager.... badly.

RobertBasil by Engaged Sweeper III
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How to Notify on Printer Consumables

New Lansweeper User Here.Is there a way I can sent a notification when a printer is low on toner? I'm sure I can setup SNMP on the printers but how do I use that to provide notifications?

edolle by Engaged Sweeper
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  • 5 replies
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