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In a trial. What should I do?

Hi guys, I am trialing the on-prem version as we speak. I’m keen to know, if I were to purchase a license, am I immediately capable of connecting the software to the cloud platform? It does not look like my trial has the capability. I reached out to ...

mjw-BTWM by • Engaged Sweeper
  • 1646 Views
  • 2 replies
  • 0 kudos

Resolved! Helpdesk Tabs on Users Page

We just upgraded from 8.0 to 8.4 and we used to be able to see a helpdesk tab on a user we searched and see all of the tickets they opened. Once we upgraded the tab disappeared? Is this a setting or a change.

Powershell Remote Shutdown with Different Creds

I had an issue where I needed to remotely restart a computer but wasn't currently logged into a Domain Administrator account. I found a quick and simple powershell command and then adapted it into a Custom Action.I placed it at the bottom of the list...

rbutler by • Engaged Sweeper
  • 5227 Views
  • 0 replies
  • 0 kudos

Survey in the closure ticket

Upon ticket closure, we want to send our users to an MS forms survey weblink, how can I incorporate the ticket number into that web URL, and will MS forms accept it?I am also asking the same question on MS forms / Power automate site as well.Thanks f...

Tholmes by • Engaged Sweeper III
  • 1507 Views
  • 0 replies
  • 0 kudos

shared printer to GPO

Hi all, i want know if lansweeper , can be report a shared printer installed to computer for any users from print server in domain.

Giovanni1 by • Engaged Sweeper
  • 2155 Views
  • 1 replies
  • 1 kudos

Computer is online but firewalled driving me crazy

1- every time i try to add a new asset and rescan it i got this error message: Errors found while scanning: Computer is online but firewalled.2- when i try to test connection i got the other error message :LanSweeperShellExecNativeHost has stopped w...

Bader1979 by • Engaged Sweeper
  • 2873 Views
  • 1 replies
  • 0 kudos

Resolved! Renaming Groups

I have created custom groups that represent assets that aren't "tracked" in LS. I'm baselining a process in which to keep track of assets like Docking Stations (that LS can't see/detect) and making groups for them and their respective deployed locat...

mhammond by • Champion Sweeper
  • 2638 Views
  • 1 replies
  • 0 kudos