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Resolved! Prevent adding automatically scanned Network Devices

Hello community,is it possible to prevent adding automatically scanned assets which are listed as "Network device"?We have quiet a lot of changing mobile phones in our WLAN witch automatically be found by lansweeper. These count against your licence ...

pskup by • Engaged Sweeper III
  • 4318 Views
  • 2 replies
  • 0 kudos

Office 365 v2 Scanning Error

I am trying to setup Lansweeper to scan my Office 365 environment using modern authentication but the scanning targets page is showing "Sequence contains no elements". Basic authentication scanning using the legacy "Office 365" credential is working ...

DJX by • Engaged Sweeper II
  • 9943 Views
  • 7 replies
  • 1 kudos

Default Priority per Ticket Type

looking to assign a default priority per ticket type not just globally for all new tickets. I do not currently see any way to do this.We have priorities setup for Emergency, Urgent, Routine (global default), and Project. I would like to add a prior...

cajohnson by • Engaged Sweeper II
  • 2602 Views
  • 0 replies
  • 1 kudos

Ticket group

Hello,I need help with group ticket content. Can we do categories in helpdesk depending on the login users ?.

deskq by • Engaged Sweeper
  • 1402 Views
  • 0 replies
  • 0 kudos

SLA breach report for specific month

I have not been able to find a suitable report on the forums.I found this, but it does not identify as either breached or not.Select Top 1000000 htblticket.ticketid As ID, htblticket.subject As Subject, htblticket.date As [Creation Date], htbluser...

Tholmes by • Engaged Sweeper III
  • 1645 Views
  • 0 replies
  • 0 kudos

Custom action on mutiple assets

Hello all, I've tried searching for a solution for this but am coming up blank. I have a custom action setup that I need to be able to run against multiple assets at one time. Is there a way to add a new action to the left side navigation bar on th...

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