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Updating asset custom fields from Excel

Hi,We want to move some of the data we're currently storing against assets in an Excel spreadsheet to custom fields in Lansweeper. I know I can use the Edit\Mass Edit feature to manually do this but i was hoping there is a way to do this more effici...

trevora by • Engaged Sweeper II
  • 7307 Views
  • 3 replies
  • 2 kudos

Package Timeout?

Result: Package timeout reached. Task Error: The task has not yet run. or it sits atPreliminary checks complete! Initializing. Credential: (%domain administrator%). ShareCredential: (%administrator on the LS Server%).This is happening on pretty much ...

Customize SLA widget

I would like to customize the "Service-level agreement" widget that is part of the default installation. I had hopped I could just copy the aspx file from the Websites\widgets folder into the websites\custom widgets folder and edit it. Unfortunately ...

khancock by • Engaged Sweeper II
  • 7998 Views
  • 1 replies
  • 1 kudos

Ticket Dispatch Limitations

I am trying to mitigate a teams tickets and route them to the proper team.I create a test email that says in the subject my search term to apply the dispatch rule- MSA tabletI created a Ticket Dispatch rule that says Subject LIKE MSA and another Subj...

ddeweese by • Engaged Sweeper
  • 3942 Views
  • 1 replies
  • 0 kudos

OTRS Import / Export Template Script

Hello,we are going to switch from OTRS to Lansweeper Helpdesk soon. I was wondering if someone already has a migration script to export Tickets from OTRS and a maybe a SQL-Script or CSV-Template to import them into Lansweeper?Thanks a lot in advance....

Scanning FortiAP 221E

Hi I get the following error while scanning a FortiAP221E: "Errors found while scanning: Could not connect to SSH with credentials Global SSH (administrator), Global Citrix (root)"I guess there is something I should change in the scanning credentials...

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