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Admins view all helpdesk tickets

I want my admins to be able to see all help desk tickets, not just tickets assigned to them. The same way you see all of the tickets in the built in admin login.I have given my admin group access to all rights that are available in the group settings...

thare by • Engaged Sweeper II
  • 7842 Views
  • 6 replies
  • 1 kudos

agents can't create new tabs

Good Afternoon,As of today 2 of our 19 agents suddenly can't view there tickets & are unable to create new tabs.What could cause this? Nothing permission wise has been changed except the latest update applied 2 or 3 days ago.Regards

Features Questions

Hello,I'm looking for solution(s) to do asset management, and a bit of control over PCs. Mostly control over patching.Can I use Lansweeper to control what Windows Update is doing?Kinda like RMM Agents, that control the windows update cycle, reboot (o...

datev by • Engaged Sweeper II
  • 3565 Views
  • 2 replies
  • 1 kudos

LSAgent For OSX not registering

Out of the blue new OSX devices (Apple Macs) are not reporting into the portal with our cloud relay ID. I was able to add them before this week but we cannot get them talking. We have rebooted the Lansweeper server to no avail.

Jonnym by • Engaged Sweeper II
  • 4481 Views
  • 3 replies
  • 1 kudos

AD User information not updating

I have upgraded our lansweeper installation to version 7.2.100.20I was especially looking forward to use users ExtensionAttributes in reports.Unfortunately these fields are not being populated and the lastscan date is the same with all users, which i...

Tomas by • Engaged Sweeper III
  • 2943 Views
  • 1 replies
  • 0 kudos

Mutliple domain formats in scan results

We have scanned our LAN and see that our previous technicians each had a different way of adding assets to our domain. The domain should be companyname.com, but instead we have COMPANYNAME, COMPANYNAME.COM, companyname.com. If I do a mass asset updat...