Combobox-->Agent/Team
Can agents or teams receive tickets based on a tickets drop down categories or custom field?
Topics in this forum
Default Agent to specific Team
Is there a way to have any ticket assigned to a particular agent to also be automatically assigned to a specific team ? This agent belongs to all teams but we'd like all their tickets to automatically default to a particular team.Thanks
AddNote API - want to disable history
Using the AddNote API it is including the history of the ticket on all updates. Is there a command line or setting we can do so these don't generate the history in the email?Thanks
Can't edit certain ticket states
I am trying to edit the description of certain ticket states (Open, In Progress, and Awaiting Reply) but nothing is happening. Are these ticket states unable to be edited?
Ticket Filter - Subscribed to "other agent"
Is there a way to filter tickets assigned to other agents (not just my own)?
Alert technician on stale ticket
Is there a way for me to alert a tech when a ticket has been sitting idle for some time regardless of the state (unless closed or resolved).
Firefox Updater.
Is there an installer to bring Firefox up to the current version? I have 5 different versions of Firefox and if one installer can update them all... that would be great.... (Lumberg voice)
Verify the lansweeper is running
We uploaded to the new version of Lansweeper 7.1.118.10 we are not sure it is running new reports can you advise us to see if the app is loaded and running.
