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Adding HTML to ticker using API

Recently we updated the landsweeper version to the lastest version and before i was able to format the description of the a ticket using HTML on my Description field using the API. Now is giving me 404 error if i add an html tag to any parameter anyb...

Duplicate Asset 1 Mac address, 1 domain\computer\1

Another duplicate asset question...I have one virtual machine that started showing up twice under assets. I've tried deleting both several times and both keep showing up. 1 chooses the MAC address for whatever weird reason in the AssetUnique field ...

skilley80 by • Engaged Sweeper
  • 21615 Views
  • 13 replies
  • 2 kudos

Email Notifications for AD Users

After a ticket is submitted via the HelpDesk console and an agent has responded, is there a setting or option to have an email notification sent to that specific AD user notifying them of the response to their ticket? We have numerous users whose pri...

Vrogers by • Engaged Sweeper II
  • 7768 Views
  • 3 replies
  • 0 kudos

How EXACTLY Does LS Count Assets?

I received a notification that my scanning license asset limit is currently at 95%. So I am beginning the daunting task of trying to find where assets are being counted, if there are any duplicates, whether I can exclude them, etc.How does LS ACTUAL...

mhammond by • Champion Sweeper
  • 19748 Views
  • 10 replies
  • 1 kudos

Lansweeper support levels

Hi, based on support inquiry, I received this support level descripton by email:"Monday to Thursday 08.30 - 12.00 | 13.00 - 20.00 CET and Friday 08.30 - 12.00 | 13.00 - 17.00 CET.Our technical support is exclusively over email which also makes it eas...

aldo22 by • Engaged Sweeper
  • 8532 Views
  • 5 replies
  • 0 kudos

What happened to the Drivers?

Hey there!I may be late to the party but for about 6 months lansweeper doesn't show driverversions anymore.Or rather:for example: the intel gfx driver won't show up the in the software inventory anymore.we haven't changed anything regarding scanning ...