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Lansweeper Reporting Old Assets as New

Contents of errorlog.txt2019-09-14 20:25:13,980 [SCAN_10.40.195.11] INFO Error updating or inserting last scan DNS redirected to 1205-DC02 but expected computer 1205-DC02.something.local at LansweeperService.ComputerScanning.CheckWMIInitialAccessO...

Jpatterson by • Engaged Sweeper II
  • 9339 Views
  • 6 replies
  • 0 kudos

Cannot edit a ticket anymore

I upgraded to the latest version, and now I cant edit tickets. Even if I go into edit mode and dont change anything I cant save it. Get the message that "There is no row at position zero"

markharry by • Engaged Sweeper III
  • 8849 Views
  • 4 replies
  • 1 kudos

Resolved! Assets disappearing

Hello,We have noticed that sometimes assets disappear in lansweeper. Mostly VMware persistent VM's, when we do a manual rescan of disappeared asset it adds the asset again in lansweeper. But this is an annoying issue for us since we use a lot of cust...

Change History or Restore of Custom Reports?

I opened a custom report with multiple case statements, used it as a template for a new report via SAVE AS.. when looking for the initial report, its gone now.Any way to view Change history to recover before SAVE AS?I was thinking this would create a...

GoHawks5 by • Engaged Sweeper
  • 4416 Views
  • 1 replies
  • 0 kudos

Old Windows 7 Assets

We are using LanSweeper to help us determine what computers still have Windows 7 on them. Once we reload the PC with 10 or completely swap it out. How long does the old asset stay in LANsweeper? I see that several non present Windows 7 assets are s...

Admins view all helpdesk tickets

I want my admins to be able to see all help desk tickets, not just tickets assigned to them. The same way you see all of the tickets in the built in admin login.I have given my admin group access to all rights that are available in the group settings...

thare by • Engaged Sweeper II
  • 9307 Views
  • 6 replies
  • 1 kudos

agents can't create new tabs

Good Afternoon,As of today 2 of our 19 agents suddenly can't view there tickets & are unable to create new tabs.What could cause this? Nothing permission wise has been changed except the latest update applied 2 or 3 days ago.Regards