Ticket Templates
Is there a way that a template can be made that is filled out already and just need a resolution?My director wants us to put tickets in for repetitive tasks. Also want it to be visible only to agents if possible
Find answers to technical questions about Lansweeper.
Is there a way that a template can be made that is filled out already and just need a resolution?My director wants us to put tickets in for repetitive tasks. Also want it to be visible only to agents if possible
Basically I want to hide all the monitors from the list. I still want them scanned cause it's cool to see what computer has which monitor. I just don't need to look through pages and pages of monitors.
According to this:https://community.logmein.com/t5/Central/Ignition-command-line-parameters-to-get-to-computers/m-p/112661#M1783There is no direct way, with EXE's to launch a log me in session to an asset with command. However, if you collect the l...
Hi,We are looking to configure directed broadcast on our network so that Wake-on-Lan packets will traverse correctly across different subnets from Lansweeper to wake up remote site PCs. We suspect Lansweeper is sending out a WoL unicast packet when i...
We are on the latest version of Lansweeper (6.0.151.34) and the latest version of Chrome (68.0.3440.75). Once I pick an asset (Windows 7 workstation), I tried the following basic actions and there was no response from Chrome:(1) Remote Desktop(2) Ope...
We have updated some of our hardware on the network, ie some new ip cameras and also some new mitel phones but the new models just wont scan and find. Any ideas on what i can do to find the missing devices.
Pretty trivial and no doubt an easy fix, but I just thought that I'd give a heads-up that Win10 1607 is unrecognized by certain widgets, such as "Windows OS/SP Overview." Perhaps they trigger off the build number, which of course changed (10586 to 14...
Hi All,I am currently still pretty early in the process of setting up Lansweeper for our use, getting global credentials setup etc. And have noticed that for some switches it has duplicated the record several times over due to it registering on diffe...