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Share Error: Could not decrypt password.

Hello GuysI am new to LanSweeper and I am just simply trying to play a bit with it. I have tried to make it do a simple ping: http://prntscr.com/hylgrhDeployment: http://prntscr.com/hyli52But it doesn't seem to work. When I go to the asset, in this c...

Email Assistant Helpdesk Issue

I am currenty facing some problems with the "ticket assistant" we are using. People can send e-mails to the ticket assistant and they will be listed in the lansweeper helpdesk system. The assistant usually works fine but since a few days I am having ...

xPaul by • Engaged Sweeper II
  • 6749 Views
  • 3 replies
  • 0 kudos

Forward emails to Agents by State

I've currently been tasked with exploring the HelpDesk as a replacement for our current software.I've been messing with the email alert templates, and I've been trying to find a way to send an email based on a state to a specific agent.An example of ...

Rudamento by • Engaged Sweeper II
  • 7230 Views
  • 3 replies
  • 2 kudos

Resolved! Migrating Minimal Application/Web Server +

Hi Lansweeper Community,We are in the process of migrating our application and web server to a new server OS.I am trying to find documentation on how to move all configuration settings (including web page configuration, scheduled deployments and anyt...

dscoland by • Engaged Sweeper III
  • 5492 Views
  • 2 replies
  • 0 kudos

Block remote Lansweeper server from scanning

Hello,We have one domain, two remote sites (linked by vpn) and in each site a Lansweeper server.How can I block a remote Lansweeper server scan local site?I don't want the IT admins (each site has a domain admin) scan each other's assets.Thank you.

max_payne by • Engaged Sweeper
  • 7225 Views
  • 3 replies
  • 0 kudos

Knowledge Base Category Drop Down List

I'm having an issue with adding Knowledgebase articles.I have 8 topics in my Knowledgebase, but the Category drop down selection only shows 6 of the topics. Is this a known issue with a fix on the way or is there a setting I am missing?

New Ticket doesn't send Ticket Created E-mail

When I have a user send a ticket in Via e-mail. They never receive the e-mail stating their ticket was created, and what the ticket number is. I see the ticket verification e-mail from that accounts sent box, but the user never receives it. Is the...

taz by • Engaged Sweeper
  • 12961 Views
  • 6 replies
  • 0 kudos