This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
Community FAQ

General Discussions

Find answers to technical questions about Lansweeper.

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Sign in/Join

Default ticket type for one specific user

I would like to configure a default ticket type for specific users in the lansweeper helpdesk system. So the ticket this user creates will be "it support" for example when the default ticket type for others will be "it project". Is it possible to con...

xPaul by • Engaged Sweeper II
  • 4665 Views
  • 1 replies
  • 0 kudos

Courses About Lansweeper

Good morning,The company that i work for, It is interested in receiving a Course or training about Lansweeper to take advantage of the Tool. But We dont know If Lansweeper directly or another company offer courses about it. Thanks

Same device doubled in an Asset list

I keep see the same devices doubled after a network scan.One was properly scanned and the other showes "Not Scanned" due to Firewalling.Even after disabling the firewall both are in the Assetlist.At both AssetID's I see the same NetBIOS name.Any idea...

Terveer by • Engaged Sweeper
  • 7947 Views
  • 3 replies
  • 0 kudos

Need help with ImportAssets template

Can anyone help me with how to use the ImportAssets template? I downloaded it to add assets, but can't find any help in Community or Support about how to use the template.I found this reply to a question from June, 2014: "It is possible to import ass...

ERomeo by • Engaged Sweeper
  • 3872 Views
  • 1 replies
  • 0 kudos

License Audit

Hello Team,I want to Know if there is any way to monitor the license compliance in my company.The ideal state is that:I insert in Lansweeper the maximum number of available licence for each software, and Lansweeper advise me when this maximum number ...

manelnas by • Engaged Sweeper II
  • 6456 Views
  • 3 replies
  • 0 kudos

Resolved! Linux OSRelease field incomplete for some Red Hat 7 servers

The Linux-specific field tblLinuxSystem.OSRelease correctly displays the complete Red Hat release for all of our RHEL5 or RHEL6 servers, e.g.:Asset Type: LinuxOS: Red Hat Enterprise Linux Server release 6.9 (Santiago)However, for most of our RHEL7 se...

norbro by • Engaged Sweeper II
  • 13790 Views
  • 5 replies
  • 2 kudos

Scanning Summary

Hello, I'm not sure if this is in the right location to post this question so please move if need be.I am trying to use LanSweeper to scan a specific IP range to detail basic Hardware information.The results I get are very minimal , I assume I must b...

Gemini by • Engaged Sweeper
  • 6196 Views
  • 3 replies
  • 0 kudos

MAC and Lansweeper credentials

Hi, I was just wondering if any one else has done this.So we have a fleet of Mac´s that we obviously want to Scan via lansweeper. We could manually create the credentials on each Mac, but that is not efficient, especially if you want to do this with ...

Daniel_Red by • Engaged Sweeper II
  • 6497 Views
  • 3 replies
  • 0 kudos