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Resolved! Automated HP warranty check with Lansweeper

Hi,Running Lansweeper version 6.0.130.48 we seem to be encountering a bug when warranty checking HP assets. The example below shows an asset warranty that when checked manually has a start date of October 21 2016 but Lansweeper is reporting this as O...

dshu by • Engaged Sweeper III
  • 9770 Views
  • 1 replies
  • 0 kudos

Resolved! Deployment using .bat for O365

Let me preface this post with 'I'm new to LANSweeper and software deployment in general' so please point me in the right direction if my route is off track.For this deployment, I have 2 questions-Why does my deployment timeout even after the install ...

joshmaline by • Engaged Sweeper
  • 11160 Views
  • 3 replies
  • 0 kudos

New user stuff

Morning - I have two quick questions I am hoping to get answered. I am currently using the free install and looking to upgrade.First - is it possible to get a scan to get a count of how many assets I have? I am pretty sure I need over the 100 for the...

TerraIT by • Engaged Sweeper
  • 3935 Views
  • 1 replies
  • 1 kudos

Change IP Location

Hello, I want define some IP location assigned to the devices according the IP assigned to the asset.How can perform this activity? Now all my asset are tagget in the undefined group. How can define this group?Regards

manelnas by • Engaged Sweeper II
  • 4342 Views
  • 1 replies
  • 0 kudos

Ticket auto closing

Hey guys!Hoping someone could help me with the LANsweeper ticket autoclosing.I have it configured for a test, I know the ticket will be considered closed once it hits all three of the time values.So the first email is sent 1 hour after the agent plac...

Clocke66 by • Engaged Sweeper
  • 7955 Views
  • 2 replies
  • 1 kudos

Linux Scan Issue

I have an issue with some Linux boxes on my network. How does Lansweeper determine they are Linux and then attempt an SSH? I verified I can SSH with the configured account. I see no error on the asset in Lansweeper showing me that it attempted and fa...

abetzold by • Engaged Sweeper III
  • 4684 Views
  • 1 replies
  • 0 kudos

No data in the report: Closed Per Agent Summary

We have been testing the lansweeper helpdesk prior to our release. When reviewing the different charts available on the dashboard the Chart Closed per agent summary always has no results. We have closed several tickets and nothing appears.What is t...