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Helpdesk Agent access to all the tickets

Hello,I've configured some agents to have limited rights. They are part of a team that is only linked to two types of tickets. The field "Allow full access to all tickets regardless of team or type" is disabled in the configuration.Unfortunately, the...

NTIC by • Engaged Sweeper
  • 473 Views
  • 1 replies
  • 0 kudos

Scanning credentials_how are they passed along

Lansweeper documentation points out the passwords of submitted creds are always encrypted and eventually these credentials are passed to assets and mail servers in order to access them. I'm looking for a bit more clarity on how the credentials are pa...

Langod88 by • Engaged Sweeper
  • 627 Views
  • 1 replies
  • 0 kudos

MacBook Scanning - Missing information

Hello,I am unable to scan MacBooks properly. I followed the installation guide for LsAgent as well as set up a scanning credential, target range, linked the scanning credential to the range. All that comes through is that it was scanned properly and ...

rinks by • Champion Sweeper
  • 694 Views
  • 1 replies
  • 0 kudos

Lansweeper Essential free 100 assets

Hello,Can I ask a question related to free Lansweeper Essential?I have checked on the Pricing page, Lansweeper has a Free product for 100 assets, but I cannot register. After I sign up will be redirected to the trial Cloud product.Could you please gu...

Taipm by • Engaged Sweeper
  • 517 Views
  • 1 replies
  • 0 kudos

SALTO Door Access Controllers

Good morning,We are in the process of revamping our door access control, and have gone with "SALTO" as our vendor for software/hardware.  I added the IP range to scan and it picked up the "head unit" (controller) but it really only gives us the ping,...

Ping specific IP

hey everyone, I am wanting to ping a specific IP address that does not have an agent. I have set it as an IP Range and set a single IP. My question is where can I find the results of this specific scan that I setup?The scan looks like it is running, ...

gflure by • Engaged Sweeper
  • 915 Views
  • 4 replies
  • 0 kudos

Create a new asset using API

Is there any way I can create a new asset using the Lansweeper API? I read the API documentation, and it offers edit and delete assets, I didn't find any API for creating a new one.

yzeng by • Engaged Sweeper II
  • 1876 Views
  • 5 replies
  • 1 kudos
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