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Exclude types from scans?

Currently just using the freeware version which is limited to 100 assets. We have less than 100 user/workstation combos so this works out perfect.... except they each have multiple monitors and I constantly am needing to go in and click endlessly to ...

dimforest by • Engaged Sweeper
  • 4971 Views
  • 2 replies
  • 0 kudos

Resolved! Need to add details to monitors

Hi Team,We need to add additional details like desk location, division , tower in the custom fields of the monitors which are scanned by LS.And this activity needs to be done in bulk.So request to assist further.Regards,Atul S

atul557 by • Engaged Sweeper III
  • 4967 Views
  • 2 replies
  • 1 kudos

How to Copy All Techs

Hello. There are only two techs using the Lansweeper Help Desk and I would like it set up so that any time a user or tech comments on a ticket, it should be copied to both of us. For instance, if my coworker closes a ticket, I want to get copied on...

HarkinsIT by • Champion Sweeper
  • 7971 Views
  • 2 replies
  • 1 kudos

Outgoing Email template

Hello - I know there yet isn't a way to really edit the outgoing email templates yet. Is there a way to change or remove the following message that's at the top of each message?"### Everything above this line is added to your ticket ###"For one it sh...

gdudley by • Engaged Sweeper III
  • 7108 Views
  • 2 replies
  • 0 kudos

Round Robin Auto Assignment

I'm attempting to setup round robin ticket assignment within Lansweeper, but it doesn't appear to be working. Am I missing something other than the drop down under General Settings > Auto Assign > Assign Tickets?

Resolved! Lansweeper CompactToServer.exe Error

Hello, I am getting the error when trying to launch the CompactToServer.exe application.There was another user who posted the same issue about this on Dec. 5th.http://www.lansweeper.com/Forum/yaf_postst13950_CompactToServer-Can-not-start.aspx#post486...

SescoIT by • Engaged Sweeper
  • 4579 Views
  • 1 replies
  • 0 kudos

Resolved! New OS Code

Can I enter new OS versions like 10.0.14393 via the GUI? Currently it stops at 10.0.14316.While this may come with the recent update and other updates I need a way to enter new OS codes when released. We import LS data to Cherwell and our view check...

sqldba01 by • Engaged Sweeper III
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  • 1 replies
  • 0 kudos

Text message based on urgent priority

All Agents get a text message when a user creates an urgent ticket in our current help desk system. This is because we're a small team and sometimes there's no one watching the system to assign incoming tickets. We need this to function in the Help...