Hi Lansweeper Community,First of all Happy New Year to all!This discussion was inspired by a recent question from one of our community members about integrating Lansweeper data with Power BI. While we don’t currently have a built-in solution for thi...
Just a query in regards to auto assigning tickets. The ability to auto assign tickets logged from the web console is not available in the current Helpdesk version but is looking to be implemented in future versions. It does auto assign to agents when...
Hi,Found if a ticket is answered and state changed to "Waiting for approval", the user who opened case sees state "in Progress". Also email sent initially to user says state is "in Progress".Note type: Public replyNew state: Waiting for approvalIs th...
Hi folks,Is there a way to configure a shared mailbox for the helpdesk?The problem with those is that you don't get a password for them from Microsoft, so I have no way (that I know of) to enter the credentials for incoming and outgoing mail.
Hi,I created a new VLAN and started moving workstations on the new VLAN. Previously Lansweeper used to scan the asset ok but now it doesn't scan the workstation on the new VLAN. I can ping it see it etc. but unable to scan the asset.I am not sure wha...
I probably haven't seen the right part of documentation yet, so if this is just something I missed.. Can you use wildcards in the asset pages column filters? for example, say if I'm looking at assets and just want to see the ones with an IP Address...
We are reporting on Microsoft Office Standard and across the estate there are the following versions of 2007 Standard:12.0.6425.100012.0.6612.100012.0.4518.1014If I don't specify the exact version under the "Add Software" then it won't show up in Com...
My Boss would like to get a message for every transaction that the helpdesk sends. New ticket, assigned agent, changed status, etc. If it sends an email out, he want's CC'd on it. IS that possible?Scott
Is there a way for LANSweeper 6.0 to report on Windows 10 build? The scanned asset simply states its "Windows 10 Education x64". But there doesn't appear to be a way to determine if its build 1511, build 1607, etc. That's becoming increasingly imp...
