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Resolved! Report not giving correct details

Hi Team,We have report scheduled for laptop whose HDD is less than 20%.the report was showing correct details but currently it is showing wrong infoKindly help to resolve the issue.Below is the querySelect Top 1000000 tblAssetCustom.Model, tsysOS.Im...

atul557 by • Engaged Sweeper III
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  • 2 replies
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See who has submitted the most tickets

I'm wondering if there is a way to view which users submit the most tickets. For instance, if we were trying to see which users are "problem children" and even to see which users have never submitted a ticket before.Any insight on this would be great...

toddm by • Engaged Sweeper
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  • 1 replies
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Resolved! Default.aspx is covering our logo header

We recently started having a very minor but weird issue with our Helpdesk login page. I noticed that our logo, which had been working for months and still resides in the customdata folder where it always has, is being covered by some sort of marker f...

brigmill by • Engaged Sweeper III
  • 6219 Views
  • 1 replies
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LSpush duplicate entries

Hello. I'm trying to use LanSweeper and when scanning by IP, LanSweeper is not updating each asset unless I tell it to "rescan asset" from the asset itself. The daily auto scans do not work.This lead me to figure out how LSpush works. I'm using my...

bzimmerle by • Engaged Sweeper
  • 5235 Views
  • 2 replies
  • 0 kudos

Adding purchase information to asset

Is there a way to track the vendor information from the company we purchased the asset from on the asset record? For instance, we do most of our purchased now through CDW, I'd like to track all of the information on the invoice on the individual ass...

ElDab67 by • Engaged Sweeper III
  • 5937 Views
  • 1 replies
  • 0 kudos

Outgoing email functionality

Hey guys,Just for clarity: i can answer a user question in Lansweeper by email, right?So i receive a ticket from user@test.com. In turn i type an answer from Lansweeper helpdesk, and the answer is send to user@test.com.(I work with Manageengine Servi...

Total Inventory Report

Hi all, I want to create a report which includes all asset reporting into Lansweeper.Assets lile Desktops, monitors, avaya phones, headphones etc should be included in report.Also the report should have column where it shows the status of the asset e...

atul557 by • Engaged Sweeper III
  • 4868 Views
  • 2 replies
  • 0 kudos
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