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You are currently an inactive helpdesk agent

Every time I logon to Lansweeper I get the "You are currently an inactive helpdesk agent. Click here to resolve this notification."Although I'm following the KB article I get this error when I try to make my user a regular user:"This agent still has ...

max204 by • Engaged Sweeper II
  • 7507 Views
  • 1 replies
  • 0 kudos

Resolved! Asset Scanning of Mac OS

I have added my Mac as an asset and tried to run a scan.It gives an error saying Could not connect to SSH with credentials Global (root)I can't see what I am missing.I didn't think you'd need to enable SSH to do the scanning.Can someone give me some ...

Creating Custom Reports

Good Afternoon,I am not new to Lansweeper, but new to creating custom reports. We're currently trying to track how many users have Foxit Phantom PDF Standard on their computer. Currently we have a list of MAC addresses from Foxit to assist us with fi...

Tczadzeck by • Engaged Sweeper II
  • 16249 Views
  • 4 replies
  • 0 kudos

Voting Option in Helpdesk

I would like to configure a ticket to be used for voting by users. It would have the ability for select users to vote via checkbox to approve/disapprove a specified action. The ticket would not be closed until all users have voted. Any ideas? Tha...

Frazier by • Engaged Sweeper II
  • 5558 Views
  • 1 replies
  • 3 kudos

Resolved! Closed tickets - in progress

Dear all,When I close a ticket, this ticket is set after a couple of minutes to "in progress". So we do get the "closed" notification and then suddenly that ticket is set back to "in progress".I also see that the "closed notification" is send to the...

Preve by • Engaged Sweeper II
  • 12448 Views
  • 4 replies
  • 1 kudos

Resolved! Windows domain scanning account without admin privileges

Hey everyone,So one of the CEP accreditation requirements is that service accounts should not have full admin privileges across the domain. I was wondering if anyone has successfully made a service account that could obtain WMI information without ha...

"A session error occurred" on home dashboard

Running Lansweeper on IIS 10Lansweeper ver: 6.0.0.65Website Version: 6065About a week ago this problem started when I'm on viewing my dashboard idle, the widgets will start to display "A session error occurred. Click here to go to the login page." an...

seanvree by • Engaged Sweeper II
  • 5864 Views
  • 2 replies
  • 1 kudos