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Scanning a new domain

I was given a service account user name and password that was said to be able to scan all of our PC's on a new domain. Where exactly do I go to sign in with it? Edit* I added the the account in credentials and mapped our I{P range to it, now how do I...

mikerwolf by • Engaged Sweeper
  • 4080 Views
  • 1 replies
  • 0 kudos

Tracking manual changes

Hi,Due to multiple reasons, I have a few assets that are managed manually.Is there a way to track their changes ? For instance the change of state ?

y_aure by • Engaged Sweeper II
  • 4284 Views
  • 1 replies
  • 0 kudos

Teamviewer Deployment, No enterprise

I have approximately 100 computers that do not have teamviewer installed on our network. My company only has the "Premium" teamviewer license, not the "Enterprise" license, so we don't have the ability to deploy a custom MSI. We have to manually inst...

Helpdesk screen shot/grab

Is there a way that I can add a button to the submit a ticket interface that the user can click on it and it takes a screen shot of the desktop that can be inserted into the ticket?

phalore by • Engaged Sweeper
  • 5792 Views
  • 1 replies
  • 0 kudos

Auto Assigning Tickets

Just a query in regards to auto assigning tickets. The ability to auto assign tickets logged from the web console is not available in the current Helpdesk version but is looking to be implemented in future versions. It does auto assign to agents when...

StephenK by • Engaged Sweeper
  • 6957 Views
  • 1 replies
  • 0 kudos

Ticket state difference

Hi,Found if a ticket is answered and state changed to "Waiting for approval", the user who opened case sees state "in Progress". Also email sent initially to user says state is "in Progress".Note type: Public replyNew state: Waiting for approvalIs th...

Juha_Otava by • Engaged Sweeper III
  • 5830 Views
  • 1 replies
  • 0 kudos

Resolved! Shared office 365 mailbox

Hi folks,Is there a way to configure a shared mailbox for the helpdesk?The problem with those is that you don't get a password for them from Microsoft, so I have no way (that I know of) to enter the credentials for incoming and outgoing mail.

Unable to Scan IP Address from Different VLAN

Hi,I created a new VLAN and started moving workstations on the new VLAN. Previously Lansweeper used to scan the asset ok but now it doesn't scan the workstation on the new VLAN. I can ping it see it etc. but unable to scan the asset.I am not sure wha...

gazy by • Engaged Sweeper
  • 27823 Views
  • 14 replies
  • 0 kudos