I have been asked to get a better understanding on this bug as it is a huge issue for the usability of the product for us. We have been more than willing to work with the dev team to troubleshoot it for almost 9 months; we just can't give you an account and direct access to our system. I understand that there is probably no one that can give you direct access since it violates contract restrictions, so if the only way you are willing to troubleshoot a problem is to work alone, then this will likely not be fixed.
I have been asked to look for an alternative vendor to provide our solution since the organization has lost faith that this problem is actively being worked and has any chance of being fixed. I am hoping you can provide me some insight into what is being done (other than hoping it just starts working) before I have to build out another solution and start to export historical data.
Thanks
