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One user help desk tickets fail every time.

We have been using Lansweeper for several years. We have one user that when he replies to a help desk ticket something goes wrong every time. Sometimes we get a "no ticket" error.  Sometimes we can see the ticket but there is no content.Is there some...

ddangel by • Engaged Sweeper
  • 1578 Views
  • 1 replies
  • 0 kudos

What was wrong with the 500 asset license?

Dear LS, thank you for your messages about the changes and choices you made as a company.And thank you for an excellent product i enjoyed using, but there is no way these new conditions are acceptable.I will start, again, using alternatives that scal...

MarkDH by • Engaged Sweeper
  • 1984 Views
  • 1 replies
  • 1 kudos

Resolved! Email Reminders for Ticket Types

Does anyone know of a way to send out "ticket update" reminders?  For example, a ticket in a status of "on hold" is it possible to send an alert to the agent that owns it if it isn't updated within say 24 hours?

Tracking Warranty Replacements Records

Hi, Is there any effective way track warranty replacements records. I need to keep records of the date of warranty, replaced items, and their prices. I've been utilizing the custom field feature, but it's proving to be ineffective and unclear. Any re...