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Asset model differences between Classic and Sites

I'm raising this item in the forums to try and highlight challenges we're facing in moving from Lansweeper Classic to Lansweeper Sites. Mostly to generate discussion, as there doesn't appear to be a great deal of it.One item I'm noting is differences...

Custom reporting - Asset Groups and AD Description

Hello, all. I have posted before about this custom report I've been building, and I have it mostly right where I want it. I went in and manually added devices to Asset Groups and I can run a report for the various departments in my organization. This...

mrdisco by • Engaged Sweeper II
  • 2723 Views
  • 1 replies
  • 1 kudos

A FIX for an odd Scan Error WMI/DCOM from scanning server

Posting this incase it helps anyoneOk well this has been randomly affecting me for YEARS and I could not find an exact pattern.Basically we could scan a workstation fine one day, and then the next it would fail. Also (yes we still use lsrmote)lsremot...

danielm by • Champion Sweeper II
  • 1891 Views
  • 0 replies
  • 1 kudos

Resolved! I can no longer scan my Windows assets

Hello,Since the last update (10.1.1.0), I can no longer scan my Windows assets, I always get "Access denied".I check my credentials and even re-entered them in the interface, but without success.Who could help me?Thank you very mutch

pflebus by • Engaged Sweeper II
  • 3027 Views
  • 3 replies
  • 0 kudos

Alert on New Host

I need to generate a report or an alert when a new host appears on the network. Many tools will scan the network for active IP/MAC address combinations. But, I've not found one that will identify "newcomers". Can Lansweeper do it? How? I've not ...

Contact external mail / helpdesk - external mail

How can I add a person or external hotline in the communication in a ticket?I mean how can I request e.g. the manager for approval or raise a ticket in a partner portal via send them a mail?I posted already in another thread (https://www.lansweeper.c...

codde by • Engaged Sweeper II
  • 1195 Views
  • 0 replies
  • 0 kudos

What do you use for remote support?

We currently have several hundred users that work remotely. They are either in their homes or in clients homes while working. We have found Lansweepers remote control works great for computers that are in one of our facilities but not for these rem...

dledger by • Engaged Sweeper III
  • 45186 Views
  • 15 replies
  • 0 kudos