General Discussion Forum - Lansweeper Community

intune phone number import

Has anyone noticed that the phone numbers being imported from intune now have the Word "Primary" at the front? of the number. For Australian numbers this is a problem as it then can't add the last digit, so the phone number information is incomplete....

New E mail Threads generating in single ticket after the same ticket update

After the modern authentication update the helpdesk ticket updates are coming in the fresh E Mail with the same ticket number after a ticket update, we are finding difficulties to track the same as many fresh emails are generating after a ticket upda...

Cloud - message "Custom fields from the local web console will no longer be available in the cloud"

I noticed this message in app.lansweeper.com - it is unclear what Action we are to take. Is it saying that we will lose our on-premise Custom Fields in the Cloud? That they will never Sync Again? Only New Custom fields won't Sync? These fields conta...

Migrating from osTicket to Lansweeper HelpDesk

Is there a guide on how to migrate the helpdesk ticket history from osTicket to Lansweeper?Currently using osTicket v1.14.2 on RHEL7 ... my Lansweeper is running on Windows2019.

Resolved! Automatically make other statuses than non-active assets active when they are rescanned

Hello LS Community,We have configured 'Automatically make non-active assets active when they are rescanned' (see attachment).Is this also possible for other statuses than 'non-active'? For example 'Stock' and 'Repair'. Practical example; Our service...

Increase the visibility Operational Technology with the new LS OT version - Available NOW

Hi all, Do you want to discover your OT assets with greater coverage and ease? We are pleased to announce that we have released a new version of Operational Technology's scanner that will allow you to scan more of your network assets. Download the in...

Resolved! MD5 or SHA1 hash gathering on specified files

I'm hoping to make use of Lansweeper somehow to verify integrity of key files across my enterprise. Verifying integrity via MD5 or SHA1 is the best bang for the buck that I can currently see. What I am looking for is either a package that I can use...

Allow End Users to See Tickets in Any State

Is there a specific setting somewhere that shows which ticket "states" an end user can see? Currently when end users receive the automated responses from the help desk if they click the Go To Ticket link they are only able to see tickets Closed or C...

General Discussions

Topics in this forum

intune phone number import

New E mail Threads generating in single ticket after the same ticket update

Cloud - message "Custom fields from the local web console will no longer be available in the cloud"

Migrating from osTicket to Lansweeper HelpDesk

Resolved! Automatically make other statuses than non-active assets active when they are rescanned

Increase the visibility Operational Technology with the new LS OT version - Available NOW

Resolved! MD5 or SHA1 hash gathering on specified files

Allow End Users to See Tickets in Any State

Update BIOS Precision 3650

Create Time Chart

Juniper Switches scanning incorrectly

When Updating the Scan Server, does that restart e...

Scanning Issues

Credentials error when scanning machine with agent...

Wrong user scaning

Remove duplicated Asset to User Relations

Helpdesk email rules

Windows 11 25H2 with lspush don´t discovery the fu...