We have a situation where one of our Agents with Administrator+Agent permissions changed to Standard user. When we login with your credentials start with "Website Access" not with Admin or Agent permissions.Thanks
Is it possible to implement new fields into the search bar index?I even searched through our database server but I couldnt find any way to implement it.
In the Help Desk, I can add a new tab and create filters and columns to display the list of tickets I am interested in. Is there anyway to then export that list to an Excel sheet?
We have 3 simple ticket dispatching rules to assign tickets to one of three agents based on a "like" condition in the description. However, tickets are always assigned to the third agent regardless of the like condition being met for another agent.Ex...
We currently hold two separate licenses; one for Acrobat Pro and one for the full Creative Cloud Suite. I'm wondering how to track each of these using LANSweeper's Software License Tracking. Originally I was going to track Acrobat Pro & Creative Cl...
I have the report that shows all the devices not on the current Windows 10 build, which works fine. However, when I run it some machines from previous years show up on it. How can I add to this report, criteria that only queries devices that have bee...
