In the past we had help desk configured if a Urgent Priority ticket was created it will send the E-mail all to the team members and send an E-mail to a distribution group that would send us a text via E-mail. This worked great but stopped a few week...
So I've been deploying Lansweeper in our environment and with lots of different services we are making use of the Managed Service Accounts in AD. Currently it doesn't seem like there is an option to use these type of accounts, having to use a normal ...
Hello, I wanted to ask if it is possible in a ticket with custom fields, to exclude certain fields when an option is selected in a combobox. For instance if i have the under Onboarding multiple custom fields and one is "Location of colleague" with va...
Hi, I have a curious problem that for the life of me I can not solve: Our Company recently deployed a ZeroTrust Solution (End-2-End Encryption) which only allows Client to Server Communication which is fine as LSAgent and LSPush is generally working...
Hey there, I've gathered some Registry Key paths for software we want to track license/product keys of that are not built-in. However, I managed to get it to work but they show twice now on the assetpage? Here is an Example: And here is how the "S...
Overview - We have a specific group of users who are not assigned a company email address, but who still need to submit helpdesk tickets on occasion. Great. Just have them submit tickets via the website. Except they are required to enter an email add...
Hello, Im attempting to create a dynamic asset group for the software Windows Defender and adding custom fields of enabled free text; however, this group does not exist, and Im not sure why. Is there anyone who can assist me? Thank you for your help....
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