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Auto Assign Agent on First Email Response

I am migrating our helpdesk service from Spiceworks to Lansweeper. One feature we use all the time in Spiceworks is the auto assignment of a ticket to the first agent who responds to the ticket via email.In Lansweeper I have enabled the auto assign f...

assets displayed 2 times with same ipadres

When a new subnet is made i do the following: add to scanning targets-ipscanning in Lansweeper to scanning targets and also the same subnet to Configuration ip locations so that a subnet name is attached.When is search a specific ipadres it mostly di...

cstoop by • Engaged Sweeper
  • 1161 Views
  • 0 replies
  • 0 kudos

Use custom fields multiple times

How can I use custom fields multiple times in the same form?In a onboarding ticket I wanna use 'expiration date' as required field when the contact is limited or the employee is external (e.g. consultants).

codde by • Engaged Sweeper II
  • 1301 Views
  • 0 replies
  • 1 kudos

Contact external mail / helpdesk

How can I add a person or external hotline in the communication in a ticket?I mean how can I request e.g. the manager for approval or raise a ticket in a partner portal via send them a mail?

codde by • Engaged Sweeper II
  • 1441 Views
  • 0 replies
  • 0 kudos

Audit Log for Lansweeper Users

Is there any way to log user actions while they are in Lansweeper? I need to document how the system is being used and I need to show when a help desk tech connected to a user's PC.

malbanese1 by • Engaged Sweeper II
  • 1177 Views
  • 0 replies
  • 0 kudos

Offline objects are showing as scanned

I noticed this yesterday when I took a printer offline. The object is still getting it's Last Successful Scan date updated, even though it's not plugged in.It's an issue because I was trying to use the difference between last scan and last attempt t...