We just upgraded from 8.0 to 8.4 and we used to be able to see a helpdesk tab on a user we searched and see all of the tickets they opened. Once we upgraded the tab disappeared? Is this a setting or a change.
I had an issue where I needed to remotely restart a computer but wasn't currently logged into a Domain Administrator account. I found a quick and simple powershell command and then adapted it into a Custom Action.I placed it at the bottom of the list...
Upon ticket closure, we want to send our users to an MS forms survey weblink, how can I incorporate the ticket number into that web URL, and will MS forms accept it?I am also asking the same question on MS forms / Power automate site as well.Thanks f...
1- every time i try to add a new asset and rescan it i got this error message: Errors found while scanning: Computer is online but firewalled.2- when i try to test connection i got the other error message :LanSweeperShellExecNativeHost has stopped w...
I have created custom groups that represent assets that aren't "tracked" in LS. I'm baselining a process in which to keep track of assets like Docking Stations (that LS can't see/detect) and making groups for them and their respective deployed locat...
Hi AllWe have around 190 sites and no actual network as such, so the sites are in essence standalone.We are looking for Assett discovery that will feed into our service now platform and looked at LanSweeper a few months ago but as we have no links in...
