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I can't create a support case

Hi everyone.I am not able to create a support case. We receive the following message:"We are unable to match the email address you are currently logged in with a customer account in our systems. Please make sure that you are logged in with your busin...

How to force WMI to use kerberos

Hi Guys, Wondering if there is a way we can restrict Lan Sweeper to use Kerberos only? It is still showing in our DC NTLM auditing logs before we disable all NTLM,,,..I am not sure what is still using NTLM?  I can see onprem AD is already using LDAPs...

Nameless by • Engaged Sweeper
  • 705 Views
  • 3 replies
  • 0 kudos

Switch with no asset

Hello,During a network scan, I see about twenty switches that have no asset.Yet I have some changes in the same model that have assets. Have you ever seen this problem or not ?I put a screenshot to show you my problems.

KDOUMALIN by • Engaged Sweeper
  • 621 Views
  • 1 replies
  • 0 kudos

Resolved! Pro License Not Reflected in Cloud

After using Lansweeper on-prem for several years, we recently renewed and upgraded to Pro in order to get the Vulnerability reporting features on the Cloud site.We received our new license keys and added them to our on prem server and then linked the...

Lansweeper Integration with Jira CMDB

Hi Team, I am currently using the on-premise version of Lansweeper for POC and trying to test one of the use cases. What I need here is a detailed process on how to integrate Jira CMDB with the Lansweeper on-prem. I really appreciate any help you can...

Resolved! Helpdesk custom fields being sent in email to user

Hello  - We use the helpdesk via email only.  We have setup custom fields for us to enter on new hire type tickets.  Things like computer name assigned, email assigned, phone number, ect.   We want to communicate these things as we fill them out  bac...

POPA by • Engaged Sweeper
  • 1743 Views
  • 2 replies
  • 0 kudos