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Importing Tickets

We will be moving from Trackit to Lansweeper helpdesk. When we import the tickets from Trackit, will the fields that are not in Lansweeper be created? Some of the users that are in Trackit are no longer working here. How will Lansweeper handle these...

Change Management

We are currently using BMC Trackit for our helpdesk andare looking at switching to Lansweeper. In Trackit we have certain types of tickets that must be approved. One is Installi ng new software as well as updating existing software. When a ticket th...

Searching Specific File

Dear Forums,I am currently trying to search and find a specific file under a specific folder.I have created a search query under Scanning - Data Selection - File and Registry Scanning that should look under the Appdata folder. I am currently trying t...

Outgoing Email Template Tags

Is there no way to call useful info such as ticket creation date, priority, description, asset, etc. in outgoing email templates? I can't seem to find any info on this that isn't at least 2 1/2 years old.

SalGBA by • Engaged Sweeper
  • 6105 Views
  • 3 replies
  • 2 kudos

database fields for warrany check

Hi,I love the feature in Lansweeper to query manufacturer sites for purchase date and warranty expiration dates.I am also using complementary reporting tools to connect Lansweeper to using the API.I could not find the two fields for the purchase date...

ybustan by • Engaged Sweeper
  • 1332 Views
  • 0 replies
  • 1 kudos