General Discussion Forum - Lansweeper Community

Custom tables cannot be seen in the newly created report

I have created several custom tables under the DBO schema of the lansweeperdb database in SQL Server. When adding new reports in Lansweeper, these custom tables are not visible, though the built-in tables can be seen. The lansweeperuser has been mapp...

Help; create a report for Disabled User Profiles on Computer matching Disabled Users in AD

I have an OU in Active Directory of all Disabled Users. However we need to do some basic house keeping by deleting these profiles off of computers that are still being used by other users. How can I create a report that gives me either ALL of the p...

Lansweeper IP address server change

Hi, Would someone point to the correct documentation of what settings should be changed when changing the IP address of the VM server where Lansweeper runs(i.e. Acction Path, Security Options, etc.)Thanks.

Resolved! This MAC address is already in use (while it's not)

Hi!I've got quite surprising for me issue at hand.There are three assets, let's name it 1 (id=214021), 2 (id=50030) and 3 (id=69607). Asset 1 with old MAC was replaced by another device, with MAC address a0:bd:1d:82:16:c0.When I'm trying to put that ...

Images not showing up after server migration

Migrated from windows 10 to w2022 server, hashing encryption failed at first but that was resolved by just re-entering all credentials. But now website images are not showing up, how can I fix this? I was able to see the images of the helpdesk within...

How to get Cloud to Communicate with Classic (On-Prem)

Good morning! Currently we are having an issue where our cloud instance doesn't seem to be communicating with our on-prem one, is there a way to make it so that it does?For some background we have a scan server set up + LS agent installed on endpoint...

Resolved! Question: Synchronization times between Lansweeper Web and on-premise

Hi there, I would like to know how long it takes for Lansweeper Web to synchronize with Lansweeper on-premise?

How do I decrypt helpdesk files?

I have found all the helpdesk attachments stored in the <Program Files (x86)\Lansweeper\Website\helpdesk\files> directory.I have also been able to identify which file is related to each ticket using the following SQL query and checking the UID. It ev...

General Discussions

Topics in this forum

Custom tables cannot be seen in the newly created report

Help; create a report for Disabled User Profiles on Computer matching Disabled Users in AD

Lansweeper IP address server change

Resolved! This MAC address is already in use (while it's not)

Images not showing up after server migration

How to get Cloud to Communicate with Classic (On-Prem)

Resolved! Question: Synchronization times between Lansweeper Web and on-premise

How do I decrypt helpdesk files?

Lansweeper Chromium Extension

Deletion pending...for how long?

Asset question on tags

Custom tables cannot be seen in the newly created ...

Assets duplicates

Dynamic LSAgent Group

No Entra ID users imported after setting up Cloud ...

IP Range Scan Discovery - Assets are named by IP, ...

My PC seems to be connecting to two switches at th...

AutoUpdate failing