General Discussion Forum - Lansweeper Community

How do I get ahold of someone on the phone? License is screwed up and sales rep isn't responding

How do I get ahold of someone on the phone? We renewed our license, paid the invoice on 1/12/2026, but we haven't yet gotten our new license. This has stopped LS from working for our environment and I really don't want to go through having to wait...

Monitors Still Counted in License After Disabling Monitor Scanning – How to Exclude Them?

A few months ago, we disabled the monitor scanning feature, but monitors are still being counted towards our license. How can we prevent monitors from being included in the license count even though the scanning feature has been disabled?

GDPR Report / Deletion Options

Hey,is there a chance to create a GDPR compliant report of an user, which data/tickets are saved in lansweeper or relates to him? Is there also a deletion process if a user wants his data completely to be deleted?RegardsPeter

Scanning with global credentials stopped working with user account

We have used Lansweeper many years and are using both Ls Agent, Ls Push and sometimes we need to Rescan with the global credentials that are an ordinary User account that also are a member of the local Administrators group on every computer that need...

Lansweeper Cloud SSO - IdP-Initiated

New setup of Lansweeper Cloud. Configured SSO w/ Azure Entra. It works when logging in via the Lansweeper login page at us.lansweeper.com.It does not work when launching from Azure My Apps. The Setup Lansweeper SSO KB specifically states you'll get a...

List computer startup commands

Add the custom asset action:{actionpath}list_startup_commands.vbs {computer}then the content of "list_startup_commands.vbs" is:' List Computer Startup CommandsstrComputer = WScript.Arguments(0)Set objShell = CreateObject("Wscript.Shell")Set objWMISer...

Sort Ticket Type in User Dashboard

When a user creates a new ticket via the Dashboard, they can select the ticket type from a drop-down box.I can not figure out how this list is sorted, but it's not via htbltickettypes.tickettypeid, alphabetically or otherwise.Is there any way to get ...

Silent Ticket Closing

I was wondering if there is a possible feature on the helpdesk that allows agents to close out tickets silently so users on the ticket do not get emailed at all. If there is no feature for this is there a possible method or technique that can be done...

General Discussions

Topics in this forum

How do I get ahold of someone on the phone? License is screwed up and sales rep isn't responding

Monitors Still Counted in License After Disabling Monitor Scanning – How to Exclude Them?

GDPR Report / Deletion Options

Scanning with global credentials stopped working with user account

Lansweeper Cloud SSO - IdP-Initiated

List computer startup commands

Sort Ticket Type in User Dashboard

Silent Ticket Closing

Update BIOS Precision 3650

Create Time Chart

Juniper Switches scanning incorrectly

When Updating the Scan Server, does that restart e...

Scanning Issues

Credentials error when scanning machine with agent...

Wrong user scaning

Remove duplicated Asset to User Relations

Helpdesk email rules

Windows 11 25H2 with lspush don´t discovery the fu...