General Discussions

Find answers to technical questions about Lansweeper.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Resolved! Parent / Child helpdesk tickets

In other applications there has been a feature to link tickets. For examplethere is a network outage that is affecting multiple sites / users.We create a main help desk ticket for the first call or wiht the ISP. We start reciving multiple helpdesk ca...

Event log and AppLocker

Looking to capture AppLocker related events in LANSweeper. Not only for asset reference, but so we can setup event log alerts when certain event id's are found. We've already enabled warning event log capture in the scan settings, but We have yet to ...

Screenshot 2024-08-22 135130.png
TG1 by Engaged Sweeper II
  • 197 Views
  • 4 replies
  • 0 kudos

Is it possible to scan vcenter tags?

Hi,  is it possible to scan vcenter tags for VMs? Our backup solution works by reading the tags assigned to VMs and would be great to have these somehow visible in lansweeper assets that are running on virtual hosts. 

hyvokar by Engaged Sweeper II
  • 271 Views
  • 4 replies
  • 2 kudos

Asset Not Scanning in Lansweeper

I have an asset that is not scanning in Lansweeper (Access Denied) but I'm using the same credentials for all the assets.  This is the only 1 not scanning. I performed the steps in the troubleshooting suggestions but Lansweeper does not see it. 

Kimberlee by Engaged Sweeper
  • 98 Views
  • 1 replies
  • 0 kudos

Scanning printers only in one IP Range

In our organization we have hundreds of printers and different software to manage them, so we don't want to have them all in Lansweeper. We added an exclusion so that printers are not scanned by Lansweeper. However, there was a need for printers from...

Rodney by Engaged Sweeper
  • 218 Views
  • 2 replies
  • 0 kudos

Asset History showing software repeatedly added/removed

We have reports setup to report on critical software not being present on assets in the org. This works well however, there are a lot of times when an asset is scanned to show the software is removed, then upon the next scan the software is shown to ...

TG1 by Engaged Sweeper II
  • 284 Views
  • 4 replies
  • 0 kudos

Integration with ManageEngine ServiceDesk Plus

The latest Lansweeper integration is promising a streamlined and unified approach to ITSM. The integration is with ServiceDesk Plus, a leading ITSM solution from ManageEngine. Now customers who use ServiceDesk Plus can view rich, accurate Lanweeper d...

Casslloyd by Lansweeper Employee
  • 138 Views
  • 0 replies
  • 0 kudos