After updating to 12.6.0.11 cannot login with SAML
After updating my Onpremise system to 12.6.0.11 cannot login with SAML
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Bug with Ticket SLA calculation
Trying to understand if I'm encountering a bug with how SLAs are calculated or I'm just misunderstanding their implementation. LanSweeper WebSite Version: 12.6.0.12We have an SLA defined using business hours as follows:Initial response: 4 hoursResolv...
Do you need any plugins to scan Android tablets or phones?
I need to scan Android and iOS devices. I scan the IP range, and it detects them, but it only shows me: Network device.What would I need to add to my LS to get more information,like type, brand, model, features, etc.Thanks
Resolved! Haven't received license key
I paid for my Lansweeper subscription last week but have not been sent a license key (Cleverbridge reference number: 494212029). This is despite contacting the agent who sold me the subscription, and Lansweeper Sales. Can this key be expedited please...
Lansweeper Tips & Tricks – February 2026
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Lansweeper Open Office Hours - February 26, 2026
Lansweeper Office Hours - February 26th, 2026 Register Today - Lansweeper Open Office Hours - February 2026 Thursday, February 26, 2026 | 9:00 AM CST/ 4:00 PM CET February’s Lansweeper Session: Fresh Insights for a Smarter Start! Join our experts th...
Use Asset Custom Field in deployment package or custom action
Is it possible to use an Asset Custom Field in deployment package or custom action?Use Case:Need to uninstall CrowdStrike on multiple PC's to install new EDR we are testing. Uninstall command requires individual token for each asset. CsUninstallToo...
Helpdesk Outgoing E-Mail Templates Sent to User also sends mail to Agent
I have configured an email template to notify users about ticket updates. I am using the preconfigured “Auto-reply option – State change (sent to user)”.The issue I am encountering is that both users and agents receive the automatically generated ema...
