General Discussion Forum - Lansweeper Community

Create rule for mail created tickets that assigns user?

I'd like to be able to figure out a way to set an if-then rule that reads the subject of incoming email-to-tickets. This rule would look for an email address in the subject and then assign the ticket to that user. We already have AD integration for l...

Resolved! Authorized Software by Version

Hi,I use the authorized software section of Lansweeper for some InfoSec reporting and have run into an issue when it comes down to software versions.I want to set all Adobe Reader DC versions to unauthorized except for the latest version, 2019.010.20...

Knowledgebase Article Formatting

I have tried different browsers but no matter what I do, formatting is often inconsistent using the editor. I can set a font type and size for an entire article and end up with some words the wrong size, but not all and some in different fonts, but a...

LSAgent and golden image

FYI when imaging computersLSAgent can be installed on the golden image. To make sure your imaged computers create a new record, delete the ini file in the LSAgent x86 program directory, and restart the Lansweeper agent service. This will then genera...

Resolved! Lansweeper installer to add or remove shares

I have shares occasionally created by software that I would like to manage and remove using a software deployment. I have the deployment process running right and have used it to update lansweeper itself now with success. Admittedly, I'm having tro...

Manually modified assets not being scanned by scheduled scans

I tried searching for this but didn't come up with anything. I have a small number of assets that are Windows servers. They were not being scanned properly (IP returned as unknown device) but after manually setting the devices to "Windows," putting i...

Widget "Windows OS/SP Overview" is missing Win 10

Hi there,I actually got aware that the default dashboard widget "Windows OS/SP Overview" is missing Windows 10 while the widget "Windows Operating systems" is showing. See also attached screenshot.BR, Jochen

Resolved! What are variables for deployment package?

Hi There,What are the available variables for creating deployment packages?eg. {PackageShare}Thanks.(I just copied and pasted someone else's prior post as it was archived and I couldn't reply to it.)

General Discussions

Forum Posts

Create rule for mail created tickets that assigns user?

Resolved! Authorized Software by Version

Knowledgebase Article Formatting

LSAgent and golden image

Resolved! Lansweeper installer to add or remove shares

Manually modified assets not being scanned by scheduled scans

Widget "Windows OS/SP Overview" is missing Win 10

Resolved! What are variables for deployment package?

Power BI vulnerability information

Scan Server

Missing entries from tsysOS table

Server Migration, Move Scan Targets

Lansweeper 12.1 new charts issues

LS 12.2 hangs when try to edit report

Looking for a report that will show Duplicate asse...

Undeliverable Email

Report schedules in Sites keep pausing

Helpdesk Actions button not showing