General Discussion Forum - Lansweeper Community

Networked printers on Lansweeper

I know normally Lansweeper is unable to view networked printers (from a print server). I believe it works if you manually map by IP.But one day, I added the ip ranges my printers were on to my scanning targets, and they showed up on a computer asset ...

Windows 7 GPO settings to allow scanning

I've been reading through a lot of the help desk forums trying all these various items and they seem to only halfway work, or they work inconstantly within my environment, and I can't figure out why. I have scanned my environment I have all of my en...

Lansweeper VERY slow access on iPad

Hi, I'm trying to open Lansweeper from an iPad since I carry mine around throughout the day and prefer it to my laptop for some tasks. However, when I try to access Lansweeper on my iPad, the page just continually attempts to load and takes forever t...

Customer Survey after Ticket Closing?

Has anyone figured out a way to include a customer satisfaction survey inside a closed ticket response? We would love if this was automatically included in Lansweeper, but if it's not, has anyone found a good workaround?

BitLocker counts

Hi all,I am relatively new to Lansweeper, so I am trying to fumble my way through setting up a query. I'm not sure how to post the code properly although I did look around a little bit in the forum. So if I am doing it wrong, please tell me.Anyway,...

HelpDesk Report Request Time Worked Per Agent for each user

I need to be able to pull a report that give time worked per agent for each user for the last 7 days. Thanks in advance!!

Creating A Package

I am trying to create a package. When I chose command and copy the command to the window and click ok my step does not show up. What am I doing wrong. If I run the command locally it works but it doesnt save in my package.

historic user assignments

HelloIs there some report that checks the historic assignments? I guess if I remove an assignment, it disapears.I want to be able to either see everyone who has been assigned a specific machineor see all the machines that have ever been assigned to s...